- Report: #939011
Complaint Review: Hotwire - Internet Internet
Reported By:
Russ B -
Nashville, Tennessee, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Hotwire
Internet, Internet, United States of America
Phone:
Web:
http://www.hotwire.com/seo/car
Categories:
Business Rating:
(0)
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Hotwire Another rental car rip off, never again1 Internet
In June I planned a September trip to Minneapolis/St Paul. This included air travel on Delta and a rental car. I booked Delta online and then went to find a rental car. I somehow was lead to Hotwire to get a "better rate". The trip was for pleasure and I was trying to keep the cost as reasonable as possible, but this was the first time I had tried Hotwire. I had used their service for hotels before and thought they were trustworthy.
Due to unforeseen circumstances the trip had to be cancelled. With Delta that was no problem, I reused the ticket in July after paying a fee for the change - a reasonable policy. However Hotwire makes it very clear that they do not allow changes or cancellations. So now I have stopped using Hotwire for anything and notified the rental car company to terminate my frequent flyer card and I am also done with them for being a partner to a company like this.
Since I had to prepay they were able to use my funds for about four months and now they keep the entire amount. Does this spell RIPOFF to you, it does me?
Due to unforeseen circumstances the trip had to be cancelled. With Delta that was no problem, I reused the ticket in July after paying a fee for the change - a reasonable policy. However Hotwire makes it very clear that they do not allow changes or cancellations. So now I have stopped using Hotwire for anything and notified the rental car company to terminate my frequent flyer card and I am also done with them for being a partner to a company like this.
Since I had to prepay they were able to use my funds for about four months and now they keep the entire amount. Does this spell RIPOFF to you, it does me?
