FreelanceFilmTravel
Asheville,#2General Comment
Wed, November 13, 2013
"Travel much?" Most people who get ripped off by these things, in fact, don't travel much, and don't know the ins and outs of the industry. That's not their fault.
It is not ethical to deny refunds on products and services which cannot be used, period. Just because other companies uphold this practice does not make it a fair or ethical practice.
This sort of snarky attitude directed at someone who, by all rights, was ripped off, just adds to the problem. Customers refusing to accept mistreatment are what bring about change, people going around looking for someone to rag on, like you, just reinforce the poor standards which these companies use to make bank off customers who have unexpected life circumstances and have to change or cancel plans.
Inspector
Tobyhanna,#3Consumer Comment
Tue, April 02, 2013
Most people that travel know this. Discount fares are not refundable. Try the other on line travel networks and you will find the same. By the way, Hotwire does not have your money.
Robert
Irvine,#4Consumer Comment
Mon, April 01, 2013
I don't understand how a company can legally keep your hard earned money when you give them sufficient notice that you need to make a change and/or request a refund.
- How? Because those are the terms YOU agreed to when you bought the ticket. Oh and yes, the terms were there for you to read.
By the way when ever you buy a DISCOUNTED fare ticket, you will have rules such as no refunds, and change fees. If you want full flexibility in case you need to change your flight, then you need to buy a FULL fare ticket. But of course the full fare ticket will run you about 2-3 times the cost of the discounted fare ticket.
Oh and before you say that no one else does this. Sorry...every airline does non-refundable tickets. And with the exception of one that I am aware of(Southwest) they will all have fees for changing/cancelling your flight.