- Report: #456260
Complaint Review: House Of Brides - Chicago Internet
-
Author Confirmed
Why?
House Of Brides
www.househofbrides.com Chicago, Internet, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
House Of Brides fraudulent use of my credit card Chicago Illinois Internet
Someone used my credit card to order a product from House of Brides, and they will not cooperate so I can find out where the order was shipped. In fact, a detective working my case called to get information and they would not help him, but told him they needed a court order. So, when he called back to find out where to send the court order, no one called him back. In addition, I am the victim of a crime, and they have been rude to me and have no sympathy for my situation whatsoever! I would never order anything from this company - even if my life depended on it. I hope you don't have to either!
John
Vacaville, California
U.S.A.
John
Vacaville, California
U.S.A.
5 Updates & Rebuttals
X
X,Illinois,
U.S.A.
Customer Assistance
#2UPDATE Employee
Mon, June 22, 2009
House of Brides is required by consumer fraud protection laws not to provide any information about our customer's credit card use. We cannot give-out any information related to the cardholder or to his/ her transactions. We abide by these laws to protect the cardholder. We are instructed to direct customers to contact their credit card company for inquiries and assistance especially when fraudulent credit card use if suspected.
X
X,Illinois,
U.S.A.
Customer Assistance
#3UPDATE Employee
Mon, June 22, 2009
House of Brides is required by consumer fraud protection laws not to provide any information about our customer's credit card use. We cannot give-out any information related to the cardholder or to his/ her transactions. We abide by these laws to protect the cardholder. We are instructed to direct customers to contact their credit card company for inquiries and assistance especially when fraudulent credit card use if suspected.
X
X,Illinois,
U.S.A.
Customer Assistance
#4UPDATE Employee
Mon, June 22, 2009
House of Brides is required by consumer fraud protection laws not to provide any information about our customer's credit card use. We cannot give-out any information related to the cardholder or to his/ her transactions. We abide by these laws to protect the cardholder. We are instructed to direct customers to contact their credit card company for inquiries and assistance especially when fraudulent credit card use if suspected.
X
X,Illinois,
U.S.A.
Customer Assistance
#5UPDATE Employee
Mon, June 22, 2009
House of Brides is required by consumer fraud protection laws not to provide any information about our customer's credit card use. We cannot give-out any information related to the cardholder or to his/ her transactions. We abide by these laws to protect the cardholder. We are instructed to direct customers to contact their credit card company for inquiries and assistance especially when fraudulent credit card use if suspected.
X
X,Illinois,
U.S.A.
Customer Assistance
#6UPDATE Employee
Wed, June 17, 2009
We apologize for any inconvenience you may have experienced. House of Brides strives for excellence in customer service to ensure our customers' satisfaction. House of Brides was established in 1929 and has since grown to 6 full-service bridal stores assisting over 30,000 customers annually. We also have our international website, www.houseofbrides.com, which receives 10 million unique yearly visitors. Customers come to House of Brides because of our proven record of outstanding service, selection, and prices. We enjoy an approval rating of over 99.99% among our customers. We, however, understand from time to time we may not have met a customer's needs to their full satisfaction. Every customer is important to us and therefore, we'd like to extend an invitation to contact House of Brides for further discussion of your issue. Please contact [email protected]. A representative will contact you within 48 business hours. House of Brides understands the importance of this experience and wishes you the very best. Thank you, House of Brides
