- Report: #1032430
Complaint Review: HRS USA / BEST BUY - Carol Stream Illinois
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Author Not Confirmed
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HRS USA / BEST BUY
PO Box 5238 Carol Stream, 60197-5238 Illinois, U.S.A.
Phone:
800-365-0292
Web:
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HRS USA BEST BUY deceptive company shady late fees uninformed sales clerk Carol Stream Illinois
When I purchased my computer with Best Buy's "12months same as cash" plan,I asked if that truly meant I could pay the full amount in 11 months and 29 days and my price would still be the $700 originally given,and I was told yes,that was true.
When I finally received a statment,it read that I owed, not only a $14 min.payment,but also a $29 late fee for failure to pay a previous min.payment of $10.I had never even received the first statement.
When I called,the "customer service" person was sullen at best and informed me that it was apparently just my bad luck to get a clerk who was not informed of the sneeky monthy minimums,but that "as a one time courtesy" they would "deduct that late fee from" my account.
I have since then payed off my account as quickly as I could to avoid any other outrageous late fees and I for one will never finance anything through Best Buy or HRS USA ever again and I counsel everyone else to do the same.
galen
savannah, Georgia
When I finally received a statment,it read that I owed, not only a $14 min.payment,but also a $29 late fee for failure to pay a previous min.payment of $10.I had never even received the first statement.
When I called,the "customer service" person was sullen at best and informed me that it was apparently just my bad luck to get a clerk who was not informed of the sneeky monthy minimums,but that "as a one time courtesy" they would "deduct that late fee from" my account.
I have since then payed off my account as quickly as I could to avoid any other outrageous late fees and I for one will never finance anything through Best Buy or HRS USA ever again and I counsel everyone else to do the same.
galen
savannah, Georgia
1 Updates & Rebuttals
Scott
San Antonio,Texas,
Always Look at the Receipts / Finance Policy
#2UPDATE Employee
Tue, June 25, 2002
The financing at Best Buy has not been advertised as "same as cash" but as "no interest financing" for quite a while now. It is easy for a person to confuse the two, I get the question every day. My suggestion would be to not only read the policy for yourself but to look at the receipt as well. I can understand that the representitive should have known to say that you do have to make a minimun, but to say that you should never finance with best buy is foolish seeing as the minimums are no more than a standard credit card. All I can say is always READ THE POLICY YOURSELF BEFORE SIGNING ON THE DOTTED LINE.
