- Report: #539465
Complaint Review: HSBC - Best Buy - Grand Forks North Dakota
Reported By:
Benjamin -
Grand Forks, North Dakota, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
HSBC - Best Buy
3751 32nd Avenue South Grand Forks, 58201 North Dakota, United States of America
Phone:
Web:
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Business Rating:
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HSBC - Best Buy Deceptive wording and incompetent sales associates do not mix. Grand Forks, North Dakota
The store is not much better.
While purchasing an item at Best Buy, I was asked if I would like to get the reward zone card at the local store in Grand Forks, North Dakota. I agreed to sign up for the card if the card had no fee. The salesman said they would run my information and would be able to tell me if there was a yearly fee.
After, filling out the paperwork I asked two more times if the card would have a fee. By this point I had been handed off to a different sales associate who was looking at my information on the computer. I was told No, you will not have a yearly fee. (With witnesses)
Today, I received the card and activated it only to find out I had been charged the fee. I returned to the store and asked about it. The manager knew exactly which poorly trained employee had given me the false information, but could do nothing about it. (They did trick me into signing the second signature line after all.)
I called the HSBC phone system and played phone tag for an hour before being told they could do nothing.
After the phone call, I went online and paid the balance from my purchase at Best Buy. All that is left is the 59.00 fee which I am still trying to get removed. I have a very high credit rating (98.9 percentile for my age) and do not believe I should be charged or tricked into paying a yearly fee.
Regardless of what happens I want the card canceled, and I plan on writing a few creatively worded letters in the future. Most likely I will end up back at best buy fighting for a gift card or something dumb.
While purchasing an item at Best Buy, I was asked if I would like to get the reward zone card at the local store in Grand Forks, North Dakota. I agreed to sign up for the card if the card had no fee. The salesman said they would run my information and would be able to tell me if there was a yearly fee.
After, filling out the paperwork I asked two more times if the card would have a fee. By this point I had been handed off to a different sales associate who was looking at my information on the computer. I was told No, you will not have a yearly fee. (With witnesses)
Today, I received the card and activated it only to find out I had been charged the fee. I returned to the store and asked about it. The manager knew exactly which poorly trained employee had given me the false information, but could do nothing about it. (They did trick me into signing the second signature line after all.)
I called the HSBC phone system and played phone tag for an hour before being told they could do nothing.
After the phone call, I went online and paid the balance from my purchase at Best Buy. All that is left is the 59.00 fee which I am still trying to get removed. I have a very high credit rating (98.9 percentile for my age) and do not believe I should be charged or tricked into paying a yearly fee.
Regardless of what happens I want the card canceled, and I plan on writing a few creatively worded letters in the future. Most likely I will end up back at best buy fighting for a gift card or something dumb.
1 Updates & Rebuttals
Maria
United States of AmericaI used to do credit apps
#2UPDATE EX-employee responds
Tue, December 22, 2009
I used to be a customer service representative.
First, when they send you the card, there is information enclosed about the annual fee (which I believe is part of the Gold program) that you should have read before activating. I know this because I was approved for the same program. I had to call the credit company to verify some information on my application, and their representatives never informed me of the fee, either. Therefore, this information is not always available in store.
Second, when you mentioned your credit score, you made it seem like Best Buy added the fee just to get your money. The fee is actually assessed by the credit card company, so I sincerely doubt you will have any luck getting a gift card from Best Buy. If they do give you a gift card, it will only be because you're being so annoying they can't stand to deal with you anymore. And trust me, they WILL talk about you once you're gone (or probably while you're still there).
The credit card company and Best Buy are seperate. Why would Best Buy give you a gift card, essentially free merchandise, simply because the credit card company wasn't able to approve you for a better card?
