- Report: #724591
Complaint Review: HSBC - Bronx New York
Reported By:
Wilbert -
10469, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
HSBC
3478 Boston road Bronx, 10469 New York, United States of America
Phone:
7188824900
Web:
Categories:
Business Rating:
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HSBC New Rules for Race Based Banking Bronx, New York
I am a customer at HSBC bank for many years. I am a life long resident of NYC.
Lately two branches in the Bronx, are using race based banking selectively.
One branch is in Co-op city, whose Manager is Mr. Gonzalez and the other one is on Boston Road whose Manager is Mr. Merwin.
Both banks it seems simply do not like African Americans banking there. They both have made banking a horrible experience for me, and I am sure others.
There are no visible signs in the bank where customers can complain about bad treatment.
If you ask to speak to a regional manager, no body in these two branches know who he is. They quickly refer you to the HSBC 800 number which becomes mission impossible.
When you open an account, HSBC roles out the red carpet.
Whenever I go into either of the above branches, when making a cash redrawal, the tellers advise me to apply for a bank card, then they add insult to injury by asking me to give the last four digits of my social security card number, mind you this is after signing the withdrawal slip in front of he or she.
Whats next should I also stand on my head! to withdraw my own cash!
I advise them both that my signature is good enough to do the transaction, since other HSBC's in the Bronx, and Westchester county, never give me any problems.
Mr. Merwin refused to give me my own cash, and was arrogant and indifferent, and Mr. Gonzalez said to my face, that my signature on file looks slightly different than the one on the withdrawal slip.
I was insulted and publically humiliated just to withdraw my own cash.
As a world renown expert in Science and Technology, any cryptologist will tell you that no human being on earth ever signs their signature the same at any time.
I feel that these two branches are practicing a very deceptive racially motivated possible illegal form of banking. HSBC should be ashamed of themselves.
HSBC should immediately fire both branch managers and put educated, and smart replacements who understand community banking and who also understands and follows HSBC internal banking policies cause the above two managers simply do not.
Lately two branches in the Bronx, are using race based banking selectively.
One branch is in Co-op city, whose Manager is Mr. Gonzalez and the other one is on Boston Road whose Manager is Mr. Merwin.
Both banks it seems simply do not like African Americans banking there. They both have made banking a horrible experience for me, and I am sure others.
There are no visible signs in the bank where customers can complain about bad treatment.
If you ask to speak to a regional manager, no body in these two branches know who he is. They quickly refer you to the HSBC 800 number which becomes mission impossible.
When you open an account, HSBC roles out the red carpet.
Whenever I go into either of the above branches, when making a cash redrawal, the tellers advise me to apply for a bank card, then they add insult to injury by asking me to give the last four digits of my social security card number, mind you this is after signing the withdrawal slip in front of he or she.
Whats next should I also stand on my head! to withdraw my own cash!
I advise them both that my signature is good enough to do the transaction, since other HSBC's in the Bronx, and Westchester county, never give me any problems.
Mr. Merwin refused to give me my own cash, and was arrogant and indifferent, and Mr. Gonzalez said to my face, that my signature on file looks slightly different than the one on the withdrawal slip.
I was insulted and publically humiliated just to withdraw my own cash.
As a world renown expert in Science and Technology, any cryptologist will tell you that no human being on earth ever signs their signature the same at any time.
I feel that these two branches are practicing a very deceptive racially motivated possible illegal form of banking. HSBC should be ashamed of themselves.
HSBC should immediately fire both branch managers and put educated, and smart replacements who understand community banking and who also understands and follows HSBC internal banking policies cause the above two managers simply do not.
5 Updates & Rebuttals
Shill Patrol
worldwide,Other,
USA
WARNING!
#2Consumer Comment
Wed, May 04, 2011
This report has tested positive for a high level of Shill/Lackey activity. Please read with scrutiny. Have a nice day.
msmontecarlo
USAIf they are going to treat you that way
#3Consumer Comment
Tue, May 03, 2011
If I were you I would withdraw all my money out of that bank and go to another branch. They way the employees treat you at either branch is not right
coast
USAphoto ID?
#4Consumer Comment
Tue, May 03, 2011
Were you able to complete the withdrawal after you presented your photo ID?
Flynrider
Phoenix,Arizona,
USA
Ridiculous.
#5Consumer Comment
Tue, May 03, 2011
" then they add insult to injury by asking me to give the last four digits of my social security card number, mind you this is after signing the withdrawal slip in front of he or she."
You make no mention of showing ID. Do you really expect a bank to allow a withdrawl on a signature alone? I wouldn't keep my money in any bank that had such lax security procedures.
" As a world renown expert in Science and Technology,... "
Are you referring to yourself here? Perhaps you should write up an article about your perceptions of common bank security practices for Scientific American. They're always looking for world renown experts such as yourself.
Robert
Irvine,California,
U.S.A.
How dare they
#6Consumer Comment
Mon, May 02, 2011
Actually try and verify who you are before they allow you to withdraw money. Seriously NOTHING you posted here shows any hit of racism.
You can't even keep your story straight through your report. You start off by saying that your signature should be good enough. But a few sentences later you say that no person signs their name the same way twice.
That is quite convienent for what ever argument you want to make. They are racist if they want additional verification. Yet if they don't ask for additional verification and someone else signs your name, you can claim racisim because they didn't do enough to protect your money.
By the way why don't you get a bank card?
