- Report: #1214481
Complaint Review: Hubzu - Nationwide
-
Author Not Confirmed
Why?
Hubzu
Nationwide, USA
Phone:
(855) 882-1314
Web:
hubzu.com
Categories:
Business Rating:
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Hubzu Altisource, Realhome services and solutions lnc. Tried to sneak in a 700.00 property preservation management fee on my buyer after I, the agent had signed the PSA India? Nationwide
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I had won this particular property offered by Hubzu as an online auction, I am a licensed realtor in ohio and was bidding on behalf of my buyer. I visited the property the day before I placed a bid and the condition was good. After I placed the winning bid I visited the property again to find the power had been turned off by the seller, OCWEN(who is affiliated with Hubzu) leading to a flooded basement because the sump pump had no power. My assigned document processor assured me they would "fix" the flooded basement and insisted I sign the PSA(purchase sale agreement) immediately and then they would "fix" it. This was a red flag as I learned Hubzu's customer service was run out of India by individuals that were hard to understand, vague and were very pushy about signing their 30 page PSA. They told me it would take 3-5 days before the property preservation manager would get out there to "fix" it(when I asked how they would fix it they gave no details of what would be done just that they would "fix" it).
I waited 2 weeks and kept checking on the property only to see that the water just kept rising in the basement and no one ever showed up to "fix" it. I cancelled the transaction to negotiaite a lower price because the flood damage was going to cost more to fix than the original dry house I originally bid on. They relisted it and I won it again for 2,000 less, enough to cover some of the damages in the basement. They again hounded me to sign the PSA which they sent to me first to e-sign. As the Realtor I read the contract very carefully and then e-signed. After I e-signed the PSA they then sent a copy to my buyer, only his was different, they added a clause at the end of his PSA that stated he agreed to pay a $700.00 property preservation charge!! It was at the end and in small print and again not included in my copy that I as a Realtor signed. I have saved both of these emails and plan to forward them to the Ohio division of real estate. It is clearly deceptive and I don't do business this way. Please be very wary of dealing with the folks at Hubzu, they have very shady business ethics in my opinion. I have many cash buyers and will steer them clear of this unethical bunch at Hubzu.
