Installer
Durham,#2UPDATE Employee
Tue, April 28, 2009
IM SORRY YOUR HUGHES NET EXPERIENCE HAS PUT A BAD TASTE IN YOUR MOUTH.I CAN ONY MAKE A FEW COMMENTS THAT MAY OR MAY NOT HELP YOU IN THE FUTURE...FIRST OFF...IF YOUR INSTALLER SHOWS UP IN A NON-PROFESSIONAL TYPE MODE OF TRANPORTATION.(SUV,RV.CAR,STATION WAGON,ETC)..CANCEL YOUR APPOINTMENT WITH THAT INSTALLER...IF HE CANT DRIVE A SERVICE TRUCK..CHANCES ARE HE CANT DO YOUR INSTALL PROPERLY...IF HE INSISTS ON POLE MOUNT AND WILL NOT CONSIDER A ROOF MOUNT..CANCEL AND REQUEST A DIFFERENT INSTALLER IF YOU WANT A ROOF MOUNT...YES THE POLE MOUNTS COST EXTRA (INSTALLER HAS TO BUY THE POLE,THE CEMENT,AND LABOR TO INSTALL IT)I SUGGEST POLE MOUNTS BECAUSE OF WEATHER (WIND) AND EASE OF SERVICE(MOST INSTALLERS DO NOT CARRY 28FT LADDERS)THE 9000 SYSTEM IS A SPOT BEAM SYSTEM (VERY LITTLE PLAY IN DISH CAN KNOCK YOUR SIGNAL OUT OR SLOW NET SPEED DOWN) MAKE SURE THE POLE IS PLUM...MAKE SURE INSTALLER USES ENUFF CEMENT...MAKE SURE YOUR INSTALLER USES PROPER SIGHT TOOL(JUST BECAUSE IT WORKS IN WINTER...SPRING TREE LEAVES CAN BLOCK SIGNAL)HE BRINGS OUT A CHEAP COMPASS..SEND HIM PACKING...AGAIN EQUIPMENT TELLS ALL ABOUT A INSTALLER...ASK QUESTIONS...ITS YOUR $...NOW LOOKS CAN BE DECIEVEING...JUS BECAUSE ITS NEAT DOES NOT MEEN IT'S GOING TO WORK PROPERLY...SYSTEM HAS TO BE GROUNDED(HOUSE GROUND BEST) AND CAN NOT BE MORE THAN 150FT FROM MODEM(SHORTER THE BETTER)VERY IMPORTANT THAT SERVICE LOOPS ARE NOT SMALLER THAN 11"(NOT GOING INTO IMPEDANCE BECAUSE EVEN EXPERIENCED INSTALLERS I'VE WORKED BEHIND EITHER DONT CARE OR DONT UNDERSTAND)AND NEVER LET A TURN INTO OR OUT OF ANYTHING BE MORE THAN 60 DEGREES...AND UNDERSTAND EXTRA WORK COSTS EXTRA...YOUR INSTALL CONTRACTOR HAS TO BUY EVERYTHING ON HIS TRUCK...IF YOU FEEL UNCOMFORTABLE WITH THE INSTALLER...GET ANOTHER ONE...IT'S TO LATE WHEN ANOTHER INSTALLER HAS TO FIX INSTALL BECAUSE OF POOR WORKMANSHIP OR GREED...REMBER THERE ARE GOOD AND BAD IN EVERY FIELD...HOPE THIS ELPS