Alucard
Fennville,#2Consumer Suggestion
Sat, December 15, 2007
Boy I wish I found this site before I was out the $70 monthly fee and $125 extra the installer charged for extra cable. I was able to get the cost of the equipment back after returning it after talking on the phone with a Pakistani for over an hour. It is rather ridiculous that nobody tells you about this Fair Access Policy which is far from fair. I had to comb their web site to find it after I got ripped off. I should have just done a Google search on Hughes Net. These people asked me all kinds of questions for an hour and acted like it was a hardware issue before telling me about the FAP. I promptly told them that I wasn't paying $70 a month for them to tell me how much I can download and that they could send someone to get the piece of crap.
Jack
Morrison,#3Consumer Suggestion
Tue, December 11, 2007
had direcway got wildblue. direcway is a scam , wildblue is reliable,fast and affordable
Jack
Morrison,#4Consumer Suggestion
Tue, December 11, 2007
I had direcway for a year,a frigging nightmare. calls to india because of no service. no local person to call for assistance. finally hotcarded so I could get rid of this scam! I cant believe there is no lawsuit for this faulty product! They oversell their sattellite ,not enough room for everyone. I got wildblue now and it works every day. someone should do something about this company and shut it down. I call this product liability and cant believe they are still in business. I spit on them- ppttteewwwyyy!
Kevin
Lincoln,#5Consumer Comment
Mon, November 26, 2007
I had their "service" for 2yrs, which was the minimum contract length at that time. I agree that they oversell bandwidth, and the customer service from a foreign country is infuriating. The speeds vary wildly at times, depending on time of day and which satellite you are placed on, and the download limits are all but totally hidden when you start looking at the service. It was my only option at the time, 2003, I can only imagine what the loading must be like on their system now. Early 2005 I had local dsl finally available and dumped them. I hope you did not get stuck with another 2yr contract extension when you 'upgraded' but that was the requirement when I had their service, any change in service was an automatic contract-extension(they are good at hooking/keeping customers) You can write letters to the FCC, your local attorney general's consumer affairs division but I'm not sure how much it will help you now. Read the fine print in their Terms of Service-they have every base covered. Might investigate the other satellite service for internet, if you are in a position to drop direcway/hughes. kd