- Report: #1093035
Complaint Review: Hughes Net - Germantown Maryland
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Hughes Net
Germantown, Maryland, USA
Web:
hughesnet.net
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Hughes Net Lying thieves Germantown Maryland
This internet service is so slow. Dial up is faster and they won't do anything about it. After several attempts to have something done they sent a technician out. He told me it was never installed correctly.
I called them back and told them I should not be charged a service call since it was their installers fault. They insisted on charging me $125.00 for a service call after several minutes of arguing they agreed to charge me $75.00 and $10.00 off my bill for 3 months. So when I check my bill they charged me $225.00 for a service call. I called them back and let them know how disgusted I was with their service and ask them what it would cost me to get out of this contract. Well for another $250.00 I can get out of it.
I ask if they had a customer service clause in the contract. Her response “I don’t understand what you mean” I said like if you’re not satisfied you can get out, her response “no you’re stuck unless you pay early termination fee of $250”.
I will be paying that to so I can part ways with these crooks.
1 Updates & Rebuttals
Sara for Hughes
Germantown,Maryland,
We're Here to Help
#2UPDATE Employee
Mon, October 21, 2013
Good afternoon, I'm very sorry to hear that you had such a challenging experience while troubleshooting your system with us. Based on your comments above we will have records of your interactions with us. I'd like to review the calls in question as well as the agents and installers invovled. Please visit our community and post your concerns there along with your most recent case number so that we may access your account information and help. You may access our community here http://community.myhughesnet.com. I look forward to addressing your concern. Thank you, Sara
