Complaint Review: HUGHES NET - Germantown, MD 20876 Select State/Province

Today is 12-15-2013. I had Hughes net installed on 12-3-2013, when I called to get Hughes net the first thing I wanted to know was if it was unlimited. I was told it was unlimited but that you would have a data download limit. I informed the agent that my husband is disabled and there would be heavy netflix usage. He said " No problem you chose the power plan and no ever goes over their data allowance." I said, " Ok good because I dont want to have to worry about overages."  They told me to install a meter from their website to help monitor my usage so I did, well at first it didnt work, then I finally got it to download and the meter started at 97% and it would jump up and down, one minute saying i had used about 20% of my data to going back up to the 97% left.

So i uninstalled it and i guess it works. well last night my husband was unable to get on netflix and when i checked the meter it was at zero after having had about 81% of data allowance left. I contacted Hughes net via chat and was told we had used all of our allowance it is now 12-14-2013, so im livid, i was told as a courtsey they could credit me 2GB's. I didnt feel this was a courtsey but yet something i had already paid for. I said let me upgrade, we upgraded my service to the power pro giving 15 GB's of data allowance. I waited the 15 minutes logged in to check the meter it said I had 97% never has it been a 100%.

This morning I get up and we didnt stream any movies last night and this morning it was at 92% so my husband decided to watch a movie which then took it to 86% left, he watched another and it went to 82%. He got off no one was using the data download allowance and when i checked it again it was at 77%, now he tried forever to connect to watch another movie finally got in and 40 minutes into the movie we were down to 71%.. i have contacted customer service via chat and one women just disconnected from me after i told her i did not want any computer generated or scripted responses. I again contacted customer service via chat and this guy thought he could help, and could only refer me to the website to check my usage and to use the meter.

Now I dont see how it is possible that in 2 weeks we used 10 GB and in less then 12 hours used a little more then a quarter of the 15 GB's. I have been lied to and i feel i am being cheated on my usage, i feel that i am being ripped off. I dont believe I am getting what I pay for. I was also informed to use a download manager so i could download during the off peak hours, to keep from using up my anytime data allowance. They dont offer one is what i was told, but i found one via their site and you know im not sure what good it does when its movies i am downloading to watch. I tried it but I dont understand it yet. So it does me no good. I choose to use the chat because I dont like talking to people that dont understand what i am saying let alone me trying to figure out what they are saying.

Even if you paint them a picture and spell it out to them they do not comphrend what you are talking about. So i thought chat would be better turns out its just as bad. I had asked for the number to the CEO or someone in charge and was told they dont have that info and gave me the number for customer service. I am pretty much screwed, 1) i live in an area where this is the only internet aviliable to me 2) I cannot afford to pay an early termination fee...So far I have paid $80 for crap....My husband and I llive on a fixed income so every penny for us is needed and i cant keep upgrading everytime the data allowance is drained or buy their tokens...Please someone help I am at my wits end...I need the internet as my children will be going to a virtual public school and i cant be without the internet...