- Report: #1090589
Complaint Review: Hughes Net - Internet
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Author Not Confirmed
Why?
Hughes Net
Internet, USA
Web:
Hughes et
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Hughes Net WORST INTERNET AVAILABLE Internet Tennessee
They lie to get you to sign up! They so not tell you they charge you by how much you use! They give you 30 days to cancel, but they won't cancel! They will promise you free internet and then charge you after the 30 days!
The service is the worst ever! Slower than dial up! Can't watch videos or movies! No internet phone will work! Service sucks so bad! Worst choice I ever made in my life! I'm in a 2 yr contract that I hate!
1 Updates & Rebuttals
Sara for Hughes
Germantown,Maryland,
We're Here to Help
#2UPDATE Employee
Mon, October 21, 2013
Good afternoon Glenda, I'm very sorry to hear that you're having such a challenging experience while trying to trouble with us. We do not charge based on how much you you use however, there are data allowances associated with each one of our plans. Details regarding those allowances may be found here http://www.hughesnet.com/index.cfm?page=Plans-Pricing. You should have also disucussed plan details with your sales agent when you initially ordered your service. I'd like to review your sales call to see what was discussed.
Please visit our community and post your concerns there along with your most recent case number so that we may access your account information and help. You may access our community herehttp://community.myhughesnet.com. I look forward to addressing your concerns. Thank you, Sara
