- Report: #1122414
Complaint Review: Hughes Network LLC - Germantown Maryland
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Hughes Network LLC
Germantown, Maryland, USA
Web:
www.hughesnet.com
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Hughes Network LLC A total ripoff, scam, high prices, limited data usage Germantown Maryland
I am writing you out of desperation for a decent internet connection. We live in the woods in Ohio facing north. We are within 1 mile of DHL internet service, but can't get it here. Other companies have tried to line up a satellite connection without success, so our only choice is Hughesnet. Our next-door neighbors on either side of us pay $30/month for UNLIMITED data internet service. We were promised good connections on Hughesnet's basic plan ($42/month) several years ago, but connections were very slow and we couldn't get ANY connection after 3 P.M. or during storms.
So we asked to upgrade our current account for the "Gen4". This service is more high speed and is faster during the daytime when the weather is clear, but Hughesnet only gives 10 gig of data/month for $70/month, which lasts about a week in our house. They advertise how you can stream and watch online videos. However, they informed me recently, when we couldn't get a connection at all and found out we were already over our limit, that streaming uses around 1 gig/hour.
When I asked how much it would be to get more, they told me another 10 gig was $130/month because their satellite data is limited. My son is a computer engineer and assures me the satellite usage on their end is NOT limited. One of our daughters is getting her master's degree online and has to watch 10-15 videos/week. The other daughter is a junior in high school, also going to a local college. My husband is a professor at this university and needs to work online. I am a tumor registrar and am taking classes online to obtain my CTR certification. We are desperate for internet, which is the only reason we still have an account with Hughesnet.
When you call customer service, you get someone in Pakistan who can't speak English and reads from a script, continually apologizing for our problems, but 'unable' to do anything about it. The last time they gave us 3 extra ‘token’ gigs, which lasted about 3 days. The only reason Hughesnet is successful is because we have no other options. People should not be discriminated against just because they live in the country.
And if you google hughesnet complaints and consumer reports, you will find thousands of problems from consumers. I spoke with a Hughesnet rep this morning. She tried to pacify me by offering 'token' data or 'upgrading' to $130 a month! When that didn't work, she tried to get rid of me by saying I should cancel the service if it doesn't work for us. Believe me, if we had a choice, Hughesnet is the LAST company we would use. The bottom line is that this is NOT fair practice, as they claim. Hughesnet is taking advantage of us and growing rich on others who cannot get internet any other way. Please help.
