Complaint Review: Hunter Financial Group - Internet

Your loan took several months to close... this is not uncommon considering the volume of refinance applications during low interest rate markets and considering you were essentially applying for two loans, one subordination request and one new loan, most banks take upwards of 10 business days + 2 days each way in the mail to approve a subordination request. Lock extensions are common, there are hundreds of articles online about how common lock extensions have become and how they are customarily charged to the borrower.

HFG went ahead and offered (did not haggle) and offered to cover your extension at no cost. By the time the loan was ready to go into closing a second extension needed to be filed and this cost was disclosed to you on an estimate. The senior vice president called you directly on this matter and offered to cancel your loan at no cost should you not wish to proceed.

According to your statement Flagstars refund policy is LESS than 1 month. You were quoted "a couple weeks" on an escrow refund, which is normal and industry standard. 

They went a step further and express mailed you a certified refund of the second lock extension covering both extensions at no cost to you. You also had a 45 minute phone call with the general counsel of the company who personally handled this refund for you.

As many loans do, your loan had stipulations that delayed the closing but it seems HFG went out of their way to help facilitate. 

Best wishes,

I was waiting for my Escrow Refund to come before I closed out this issue.  It is true I got the refund check, and even though it was late and sent to the wrong address, it did, indeed reach my bank account.

Dave Boddy, SR. VP of Sales, told me that my escrow refund would be sent to me after the loan was paid off in a couple of weeks.   This was in fact wholly untrue, again.   It is the policy of Flagstar, whom HFG works with very closely as indicated by the fact that on my statements HFG is listed right on the face of them as a point of contact for new loans, that they should have known that the policy is within a month.   Well, Mr. Boddy assured me when he was letting me know that I would have to PAY money at the closing, which was never in the plan from the beginning, that, "don't worry, you will have that money in a couple weeks".   

Yesterday was August 13th.  My loan was paid off July 11th.   I finally received my escrow refund.

This is the final thing in a long list of inaccurate information that HFG used during the loan process.  It was as if they would say anything to help close the deal, the truth was never a consideration.   With all of the choices out there in getting loans, there is absolutely no reason to do business with an outfit like HFG.    If they will treat a returning customer like they treated me, imagine what they do for first time customers.   Buyer beware.

As a matter of customer service, I have investigated your
above mentioned issue. After reviewing all information, as part of our customer
satisfaction Jackie Mohr promised the refund check of $ 319.84 which was
shipped Fedex Delivery on 7-19-2012.

7-23-2012 Jackie Mohr emailed you a copy of refund check,
customer service letter and the tracking information.  You replied back and advised we made a typo
error with the property number instead of 1635 it should have been 1634. It was
corrected with FedEx and the package was successfully delivered to your
residence on 7/24/2012 at 11:19am tracking number 793807684285. On behalf of
HFG we apologize for any inconvience this may have cause. We trust that this
resolves your concerns and we appreciate the opportunity to remedy your
experience with HFG. 

Thank you,

Danielle Villanueva
Employee Services

So I was contacted by Jackie Mohr from I am guessing their feedback department.  I told her I would be glad to talk to her and she called me on Monday, July 16.  I spent about 45 minutes talking to her and answer her question and filling her in on the entire process and my complaints about being charged for what was clearly not my fault and something that they should have handled quicker and better.   

Ms. Mohr told me that she had my refund check sitting on her desk and would be trying to get it in the mail that day, certified.  She told me she would email me a confirmation number so that I could track it. She admitted to me that my loan was processed very poorly and there was no excuse for the runaround I got and assured me that their company motto, "the Customer is Always First" really was true.

Today is July 21, Saturday.  As of yet I have received no email confirmation that my check was mailed and furthermore, I did not receive any refund of the $318 that the dishonestly charged me for.   I thanked her for calling me and I thanked her for agreeing to refund that money to me.   Sadly, it is looking more and more that this company just can't keep a promise.  They seemingly will say and do anything without regard for the consequences of what they say.    I was very happy as that money was sorely needed for my family, which I stressed to Ms. Mohr.   It is amazing that the number one thing I told her was wrong with their company were the many times people promised to do something and just did not do it.   They talk and talk, but in the end they don't follow through.