Steven
Arlington,#2REBUTTAL Owner of company
Thu, December 02, 2004
This situation was amended in 30 days. The person complaining did get a confirmation of his order, but didn't look at the email reply he received. Apparently, he thought he had ordered from another of his email addresses and was looking there for a confirmation rather than the originating email. All is fine at this time. This is the first and only complaint we have received in twelve years. Steven J. Fustero Owner/Securitynet/IACSP
Steven
Arlington,#3REBUTTAL Owner of company
Fri, June 25, 2004
First of all, Mr. Smith was immediately notified by email of his purchase. He emailed me after complaining about not getting a confirmation notice from us that, surprise, "Yes" he did get a response, and that when he placed the order he thought he was using a different email address than the one we responded to. His bad. Also, he was refunded within 14 working days. Basically, we don't sell security products outside of the United States. He was buying a product for a guy in Canada. That's our rule. I think Mr. Smith owes us an apology and he should admit that he did receive notification of his purchase and a quick refund. We have never had a complaint like this in the 12 years we have been in business. Take care. SF/IACSP/AntiTerrorism.org
Phil
San Jose,#4Author of original report
Wed, May 26, 2004
It looks like Potomac Valley Press does not own IACSP.com, but only publishes some of their material on counterterrorism.