Complaint Review: ID Theft Protection - Last Chance Payday Loans - Internet Internet

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You are now chatting with 'Apollo'

Apollo: Hello, how may I help you today?

[email protected]: Yes, I would like to know the status of my refund please.

Apollo: May I have your first and last name please?

[email protected]: Leslie Thomas

Apollo: Could you please verify the last four digits of your social number?

[email protected]: 3123

Apollo: Just a moment please, while I look that up.

Apollo: If you would like to check on the status of your refund please visit www.RefundITPStatus.com , there you can check on the status of your refund fast and easy , you will be able to see the process of your refund request all your will need to check on the status is your cancellation confirmation number which was provided when you cancelled your account also the email address you used when joining.

Apollo: 4192659 - cancellation number

[email protected]: The website doesn't work from my computer.

Apollo: I am sorry but it was showing on my system that your request

Apollo: for a refund was denied as the application was traced back to

Apollo: the IP address of your computer and all the other informations

Apollo: provided online matches your account informations. Thus, your

Apollo: account was not billed in error by our company. You were

Apollo: billed because you have submitted an application erronously.

Apollo: The error was not on our part but on your end.Im sorry but all we can

Apollo: do here is to assure you there will be

Apollo: no more further charges on your account.

Apollo: I do apologize, but there's nothing we can do here.

[email protected]: That is unacceptable because I didn't apply for your service. Who are you regulated by?

Apollo: We received an application under your info for Identity theft insurance protection, when you were applying for a pay day loan you were denied and brought to our application page where you were offered 3 products under 1 application and one of those products was Identity theft insurance which covers you financially for ID theft for up to $20,000. The insurance plan does cost you $33.98 per month

[email protected]: I never applied for your services. i didn't and don't need them so i want my money back! If not I fully intend to sue your company for fraud and theft!

Apollo: the reason why you had been charged of 33.98 to the service of idtheft protection,

Apollo: when you had submitted the application for the loans online

Apollo: it has the service that goes along with it and that is why

Apollo: we hold you liable in reading the terms and conditions before

Apollo: submitting the application.

Apollo: Whether you approved or declined for the loans or complete or incomplete signing up the application ,

Apollo: the service it goes along automatically .

Apollo: Idtheft protection is part of the application

Apollo: you have submitted to us. it is affiliated with

Apollo: payday loan application.

[email protected]: I didn't accept the terms nor the loan so I want my money back!

Apollo: Whether you approved or declined for the loans or complete or incomplete signing up the application ,

Apollo: the service it goes along automatically .

Apollo: Idtheft protection is part of the application

Apollo: you have submitted to us.

Apollo: the service was cancelled there were will be no more charges niow

Apollo: now*

[email protected]: You can't bill me for something I made a inquiry on! Your company will give me my money back or I will make sure to shut your company down! Make no mistake I will rally a class action lawsuit and we will win...I'm not the 1st person your company has stolen from but I will be one of the last!

Apollo: the service was cancelled there were will be no more charges now.

[email protected]: I'm aware of that but I want my money back I didn't use your services!

Apollo: i am sorry .

[email protected]: What are you sorry for?

Apollo: we cannot issue a refund

Apollo: that is our refund department decision

[email protected]: Yes, you will and your company will pay for more than the money you stole! Start looking for another job because your business is coming to a close!

Apollo: ok

[email protected]: And that you for all your help! This transcipt will be really helpful to shut you money stealing company down! Don't sleep well tonight and I hope you and your family don't rely on this company for your entire income because I am going to close this business if it's the last thing I do!

[email protected]: Goobye!

Apollo: goodbye