Complaint Review: Idearc Media Corp. A Division Of Verizon - Middleton Massachusetts

C, in New York, I find it hard to believe that you would continue to back a company that lacks the intergrity that makes a great business. The bottom line is not the only mark of a great business. Customer Service, Employee Intergrity as well as, Leadership that listens and makes the changes to better serve the public is what marks a great company. Having a lot of money and no peace in your heart, what would you rather have? You have mentioned several times that I must be suffering from buyers remorse or trying to beat the system. That is an insult to my intergrity. You have obviously not have read why, I am even on Ripoff Report in the first place. You keep trying to focus on the after; I was coheasred into a contract by one of your former dishonest employees who was fired? Hum! I wonder Why? I am simply addressing the before! Did Mr. Carl Thomas get me into a contract that I did not want or need and used dishonest and misleading practices to do so? The answer is yes!! Was, I as a customer given the opportunity to see and sign off with my very own signature on the print ads that confirms that I wanted this adverstising? The answer is no! Perhaps, if I was given due process in which most reputable adverstising companies offer their treasured clients, in which the advertising process was in accordance with both parties, there would not be any need for buyers remorse, because the advertising process was handled accurately, proffesionally, and no room for error or interpretation. Therefore, I would love to talk to the millions of people with buyers remorse, that was duped by your company. Lastly, Why can't you give me a reason; why I was never afforded the opportunity to see a print ad proof and why was my signature forged. Did you look into that? To listen to the third-party verification is an after-thought to the injustice that I recieved from your company. If you cannot help me please keep your opinions to yourself. Opinions are just like noses, everybody has one. Thank-you.

C, in New York, I find it hard to believe that you would continue to back a company that lacks the intergrity that makes a great business. The bottom line is not the only mark of a great business. Customer Service, Employee Intergrity as well as, Leadership that listens and makes the changes to better serve the public is what marks a great company. Having a lot of money and no peace in your heart, what would you rather have? You have mentioned several times that I must be suffering from buyers remorse or trying to beat the system. That is an insult to my intergrity. You have obviously not have read why, I am even on Ripoff Report in the first place. You keep trying to focus on the after; I was coheasred into a contract by one of your former dishonest employees who was fired? Hum! I wonder Why? I am simply addressing the before! Did Mr. Carl Thomas get me into a contract that I did not want or need and used dishonest and misleading practices to do so? The answer is yes!! Was, I as a customer given the opportunity to see and sign off with my very own signature on the print ads that confirms that I wanted this adverstising? The answer is no! Perhaps, if I was given due process in which most reputable adverstising companies offer their treasured clients, in which the advertising process was in accordance with both parties, there would not be any need for buyers remorse, because the advertising process was handled accurately, proffesionally, and no room for error or interpretation. Therefore, I would love to talk to the millions of people with buyers remorse, that was duped by your company. Lastly, Why can't you give me a reason; why I was never afforded the opportunity to see a print ad proof and why was my signature forged. Did you look into that? To listen to the third-party verification is an after-thought to the injustice that I recieved from your company. If you cannot help me please keep your opinions to yourself. Opinions are just like noses, everybody has one. Thank-you.

C, in New York, I find it hard to believe that you would continue to back a company that lacks the intergrity that makes a great business. The bottom line is not the only mark of a great business. Customer Service, Employee Intergrity as well as, Leadership that listens and makes the changes to better serve the public is what marks a great company. Having a lot of money and no peace in your heart, what would you rather have? You have mentioned several times that I must be suffering from buyers remorse or trying to beat the system. That is an insult to my intergrity. You have obviously not have read why, I am even on Ripoff Report in the first place. You keep trying to focus on the after; I was coheasred into a contract by one of your former dishonest employees who was fired? Hum! I wonder Why? I am simply addressing the before! Did Mr. Carl Thomas get me into a contract that I did not want or need and used dishonest and misleading practices to do so? The answer is yes!! Was, I as a customer given the opportunity to see and sign off with my very own signature on the print ads that confirms that I wanted this adverstising? The answer is no! Perhaps, if I was given due process in which most reputable adverstising companies offer their treasured clients, in which the advertising process was in accordance with both parties, there would not be any need for buyers remorse, because the advertising process was handled accurately, proffesionally, and no room for error or interpretation. Therefore, I would love to talk to the millions of people with buyers remorse, that was duped by your company. Lastly, Why can't you give me a reason; why I was never afforded the opportunity to see a print ad proof and why was my signature forged. Did you look into that? To listen to the third-party verification is an after-thought to the injustice that I recieved from your company. If you cannot help me please keep your opinions to yourself. Opinions are just like noses, everybody has one. Thank-you.

C, in New York, I find it hard to believe that you would continue to back a company that lacks the intergrity that makes a great business. The bottom line is not the only mark of a great business. Customer Service, Employee Intergrity as well as, Leadership that listens and makes the changes to better serve the public is what marks a great company. Having a lot of money and no peace in your heart, what would you rather have? You have mentioned several times that I must be suffering from buyers remorse or trying to beat the system. That is an insult to my intergrity. You have obviously not have read why, I am even on Ripoff Report in the first place. You keep trying to focus on the after; I was coheasred into a contract by one of your former dishonest employees who was fired? Hum! I wonder Why? I am simply addressing the before! Did Mr. Carl Thomas get me into a contract that I did not want or need and used dishonest and misleading practices to do so? The answer is yes!! Was, I as a customer given the opportunity to see and sign off with my very own signature on the print ads that confirms that I wanted this adverstising? The answer is no! Perhaps, if I was given due process in which most reputable adverstising companies offer their treasured clients, in which the advertising process was in accordance with both parties, there would not be any need for buyers remorse, because the advertising process was handled accurately, proffesionally, and no room for error or interpretation. Therefore, I would love to talk to the millions of people with buyers remorse, that was duped by your company. Lastly, Why can't you give me a reason; why I was never afforded the opportunity to see a print ad proof and why was my signature forged. Did you look into that? To listen to the third-party verification is an after-thought to the injustice that I recieved from your company. If you cannot help me please keep your opinions to yourself. Opinions are just like noses, everybody has one. Thank-you.

I looked into everything that you said took place. Since I still work for the company, I am able to read the entire acct. You actually listened to the voice verification back in June and you stated that you did understand the charges and you agreed to them. Sorry, sounds like buyers remorse or just another customer trying to work the system...

Again, I am only interested in any kind of response that will assist me in getting the charges removed, if you cannot assist in doing so, your opinions are useless. I never called Idearc Media for any advertisement. I was duped on a random sales call. I have been in business for 14 years and have a profitable establishment. As I stated, I was in the very early stages of the advertising process due to the renovation process of my company, which also included a name change. Mr. Thomas was fully aware of that fact. To be introduced to such a binding contract is concretely dishonest and lacks integrity. Especially when you was lead to believe you were being helped yet, to only find out you have become a victim of a scam. I cannot state it more clearly, I never saw an ad proof and the guy signed my signature. That is a scam. Let alone to find out months later, I am being charged for your so-called outstanding customer service. I have been ripped-off period. I truly believed this process was for information purposes only and not an actual 12-month contract. Can you recall any recorded message that you heard, even 24 hours ago, that was not pertainent information for your subconcious to retain. I was sitting in a Taco Bell drive-thru line, not fully aware of what I was agreeing to as contractural. Nor did I retain at the end of the disclosure, that I had 14 days to cancel advertising that, I did not know I was getting. How is that possible you say, I never saw an ad proof!!!!!!!!!!!! Who purchases advertising that was never seen before? I did not need new advertising, I have been in the directory for 14 years. If i was fully cognizant of that fact, I would have never allowed myself to be recorded agreeing to any such contract. It is misleading practice and needs to be abolished.

within the verifications you have to agree to the fact that this is a 12 month contract (it's clearly stated more than once). in addition you have to agree to the individual monthly amount and the yearly amount. you have to agree that you do understand that this is an enforceable contract. you are also notified within the verification that you have 14 days from that date or until the book close to cancel said advertising. All contract terms and conditions are repeated during the verification. IN ADDITION to that, a letter and hard copy of the contract and terms is automatically generated to the place of business the same day. Bluntly, it sounds like you made a bad business decision and are now trying to wiggle your way out of it. I used to work for the company, and have plenty of terrible opinions about it, but the fact of the matter is, all the information is provided for your business just in case you have buyers remorse. And YP advertising is one of the most effective forms of advertising for your service industry and if no number or name was published, your own mother wouldn't be able to find your business. I'd be willing to bet that you are dissatisfied with the quality of your ad and it's effectiveness, not the verification process. If the company refuses to work with you, raise a mess and speak to the local GSM and try to negotiate for free product in future publications or online. The fact that the business name was incorrect is an easy way for you to fight for free product. That's your best bet. And while the rep you had before was a terrible example of customer service, there are reps out there that want to serve you properly. If a rep is high pressure, ask to speak to their manager and request a different rep. it's as easy as that. good luck.

There are actually companies that have integrity when it comes to doing business and obviously Idearc Media does not. If i personally called Idearc Media to solicit advertising for my company and was afforded the due process of placing an advertising ad in your directory, then sure I am liable for the charges. 1. Idearc Media called my company on a random sales call. The sales rep. name was Carl Thomas who was terminated from the company. Through misleading and dishonest sales schemes he cohearsed me into a third party verification that was introduced to my company too soon. Let Me Explain: a. Mr. Thomas was fully aware that we were in the very early stages of the advertising process due to the fact that the company was undergoing a name change; as well as the other ad was done for a company that did not and still does not exist. He made me to believe that he was interested in assisting my company in the longterm. He knew that my company was not interested in running an ad in your directory, primarily due to the aforementioned reasons. b. I now am being threaten to pay for advertising under the old name of my company which was Serenity Shears Salon Sanctum. My new name is Beautiful Dreams that was not selected until after the directory had already been printed. 2. The conversation before the third-party verification was not recorded where, Mr. Thomas was fully aware, that my company did not need advertisement at the time the verification was offered. a. I'm sitting in a Taco Bell line, when Mr. Thomas calls me about this third party verification.(Who makes sound business decisions sitting in a Taco Bell line?) He was fully aware at the time of the call that I still did not have a name yet, and I did not need advertising for the other company, because the business was not yet in existance. I was not fully aware nor was I given due diligence before he led me into this contract. In which He never called again. Im thinking good, because I do not need this now anyway. Honestly, I will take a lie detector test. a. I was not made fully aware of what I was agreeing to. b. Can Mr. Thomas take the same test and pass? It was only until I started recieving a bill months later, that I was made aware that my company was in your directory by actually opening up the directory and seeing the ad. I was never sent ad proofs in the mail, that actually was my first time I saw the ad. c. I thought I was being told how much the ad would cost, not that it was an actual contract. Even in a court of law verbal contracts recorded or not, is dismissed without a signed signature. Mr. Thomas signed my signature. This is why it is misleading and dishonest all to meet a sales quota. I guarantee if research was done when my contract was made was probally during closeout time of the directory. I was not in a hurry, Mr. Thomas was. c. Why would Mr. Thomas mislead me into a verbal contract when: 1. The name that he put in the directory was a discontinued name. 2. I never saw two ad proofs for each company. 3. I never signed for said advertising on two ad proofs holding me liable for the agreement of the design. This is fraudulant!!!!!!!!!!!!!! Once the due diligence of creating an advertising campaign has been completed with a signed signature, only then should a third party verification be offered, and not before!! So before you deem me a liar, I certainly am not trying to get out of an ad campaign that I was fully apart of the design process, in which, I had the opportunity to say," yes I like this", "add this piece of information", "no take that out", "add this color", "this or that background"; As well as, my signature stating that I agree with what has been presented to me for my approval. This process never happened! How many happy customers do you really have that this has happened to? My consumers rights have been violated. All your company wants to do is hold me liable for a verbal contract. However, the truth is, if your sales reps had an ounce of intregrity, I would have never been introduced to this contract. They would have considered my call a cold call and solicited another company that actually wanted your business. Futhermore, C in New York if you cannot assist me in getting these charges dismissed, there is no need to respond. The truth is the truth. I guarantee you; if this adversely affects my credit rating I will sue Idearc Media and ARSI. I am working on a class action suit against Idearc Media; for I do know millions have been ripped-off by your company.

I have been an employee of Idearc (formerly Verizon YP) for many years and I have to tell you that third party authorization is here to stay. For the past year and a half, the company has recorded every single authorization that a customer and sales rep make. Customer service can go in and listen to the call to see if was truly "misleading." Look, I have way more people that call and tell me that their advertising works for them and that they are very happy with everything we do than people that call to complain. Nine times out of ten, people who complain about "authorization" and scams are trying to get out of paying a legitimate bill. I've seen it all here and hardly any of it has been bad. Post your business name and I can look into it for you.