- Report: #301336
Complaint Review: Idearc - D/FW Airport Texas
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Author Confirmed
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Idearc
P.O. Box 619810 D/FW Airport, 75261-9810 Texas, U.S.A.
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Idearc deceptive call to sec-not authorized to approve-accepted-called back immediately to cancel-refused-continued harrassment D/FW Airport, TX 75261-9810D/FW Airport, TX D/FW Airport Texas
Last year, our United Way non profit child care center received a call "confirming our telephone information". Our secretary, who was new to the position answered their questions, and then was informed what our bill would be. I overheard the conversation, and when she hung up, asked what it was about. Our program is 73 years old and since we stay at capacity, have never advertised in the local yellow pages. I instructed her to call back and cancel, which she did. She was advised she must write a letter, to which I told her we would not do, that only 3 minutes had transpired since the call and we did not want their service. I thought no more about it, until we began to get bills, which I ignored at first, because we had instructed them we did not want the service. Then, we started receiving threatening letters, then threatening phone calls. Each time, I advised the representative that we had not initiated the call, and that we had advised them repeatedly that we did not want the yellow page listing. I have been threatened with bad credit reporting, legal action, and so on. Today, I received a call on my personal cell phone (I have no idea how they got that number!) telling me that unless I agreed to a settlement amount, we would be taken to court. The woman calling said they had no record that I had ever told them we didn't want the service or to cancel it, and that because they had listed us, we were required to pay them.
I told her that I had witness to the many conversations I have had, and would take my day in court. She asked if I would settle for an amount around $300 and I said absolutely not. We depend on the generosity of oru community through the United Way for much of our operating expenses, and I don't feel I would be a good steward of those funds to pay for something we did not order. She asked what amount I would consider, and I said I might consider $50 just to get them off my back. She said they would see me in court. My secretary, who had overheard the many conversations, stated that even since the initial ruse this company used, they had called back using the same technique on our other line.
I would welcome facing off with them in court but am concerned that if I lose, my program would have a judgement against its credit. These deceptive practices need to stop! Can anyone advise me?
Imagin568
lynchburg, Virginia
U.S.A.
I told her that I had witness to the many conversations I have had, and would take my day in court. She asked if I would settle for an amount around $300 and I said absolutely not. We depend on the generosity of oru community through the United Way for much of our operating expenses, and I don't feel I would be a good steward of those funds to pay for something we did not order. She asked what amount I would consider, and I said I might consider $50 just to get them off my back. She said they would see me in court. My secretary, who had overheard the many conversations, stated that even since the initial ruse this company used, they had called back using the same technique on our other line.
I would welcome facing off with them in court but am concerned that if I lose, my program would have a judgement against its credit. These deceptive practices need to stop! Can anyone advise me?
Imagin568
lynchburg, Virginia
U.S.A.
2 Updates & Rebuttals
Tomknight
Irving,Texas,
U.S.A.
United Way Child Care Center
#2UPDATE Employee
Mon, February 11, 2008
Shame on Idearc Media! I would call your local newspaper and have them write an article. Companies hate bad publicity and this just sounds dreadful according to your account. This may bring your story to the attention of someone in the company who cares enough to do something. Sales reps at Idearc Media have been fired for falsifying information, signatures, etc.... I do not know what happened in this particular case but am not surprised by your story. Most sales reps are honest individuals it's the bad one's we remember most. Good Luck, Tom
Marie
Garland,Texas,
U.S.A.
did you sign in anything
#3Consumer Comment
Fri, January 18, 2008
I don't see how they can take you to court unless they have a signed contract by you. There are many companies out there that verfiy your information on the phone and the next thing you know you start getting a bill in the mail. I just ignore this since they don't have anything in writing. Now in the future I don't verify my information on the phone I tell them I have been in business 40 years and hang up. Idearc sends a person to your business to advertise in the yellow pages and you have to sign a contract. So maybe this is a scam company going under the name of Idearc. Good luck
