Complaint Review: IGPS Watch - Internet

This company is horrible!  First they advertised a "sale" for an electronic tracking device for children.  We purchased three at a total price of $169 with a $15 additional month-to-month service fee for each watch.  We wanted them for our upcoming trip to Disney World.  The watches arrived quickly and we did not activate them until we needed them.  At that time it was discovered that the watches were extremely small.  They were for toddlers.  My husband called and the company was initially very helpful.  They offered to "swap" the watches for bigger ones that would fit our school aged children.  They even mailed them directly to our resort in Orlando.  All was good for a while.

Our next credit card billing statement indicated another charge of 189.00 from this company without a refund for the returned watches.  When we called to inquire, we were informed the larger watches were $120 each, were not on sale like the smaller ones, and we would not receive a refund.  So we had actually paid $360 for three watches that were supposed to be just "bigger" for older children.  When we swapped them out, we were lead to believe there would be an initial charge of $189 for the new watches, with a refund of $169 once the smaller watches were received back at IGPS.  Our new watches arrived on July 8 and the smaller ones were received by IGPS on July 10.  We were told there will be no refund.

Additionally, because of the swap, we paid for 1 month of service charge for the entire month of July even though we didn't have the new watches unit July 8.  Since July 8 was the start date of our second set, we were under the impression we needed to cancel our month to month service prior to August 8.  However, that was also incorrect.  (Communication is not a strong point of this company). Service for any portion of the month is billed for an entire month.  So we paid for All of July and ALL of August even though our service was actually just 30 days from July 8 To August 7.  There will be no refund.  

In addition, the company began to auto-bill for monthly service.  We were charged $47.85 (for three watches) three months in a row.  In addition to an extra charge of $39.99.  The company did admit that error and finally refunded 2 payments of $47.85.  However, finally getting them to understand their error was beyond ridiculous.  Their customer service is horrible. The "customer service reps" are rude and condescending.  One rep told me to "be quiet and listen", which I was happy to do, except that he had not first listened to me explain the problem and he had NO IDEA that we were being auto-billed and was not willing to listen to me.  Instead he just said to be quiet and listed to him talk.   It was only on the 3rd call that someone was able to intelligently identify and explain their error. 

In the end, we spent a total $445.98 (after the refund of $95.70) for three watches that were activated for 30 days.  When the initial watches, with 1 month of service was supposed to be 196.95.  That's an unacceptable hit to a vacation budget.

The problems with this company are many and our experience was unacceptable.  At the very least we should be refunded for another month of service, but ideally we need to see a refund of the initial $169 for the first set of watches that was returned.  This is a classic case of "bait and switch".   

STAY AWAY from this company.  It's just not worth the headache.