- Report: #1066787
Complaint Review: ImmediaDent (Urgent Dental Care) - Hilliard Ohio
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ImmediaDent (Urgent Dental Care)
5261 Nike Station Way Hilliard, 43026 Ohio, USA
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ImmediaDent (Urgent Dental Care) Rip-Off Denistry Hilliard Ohio
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Several months ago I was looking for a different "in network" dentist -someone a little closer to home than having to drive downtown. I came across ImmediaDent which is located in a small "strip" mall about a 1/2 of a mile away. I dropped in, asked them if they were "in network" (Aetna Dental Insurance) and what was involved if I ever needed their services. According to them all I needed to do was present my dental insurance card, they would contact the insurance company as to pricing, and all I would be responsible for was the "co-pay" - the amount the insurance would not cover. A few weeks later an old high school silver filling came out, so I made my first and last visit to ImmediaDent.. The service was prompt, although I thought for what was done was a little on the pricy side but paid the amount, right there on the stop, the dental insurance considered a co-pay and left. A few weeks later Aetna Dental sent me a copy of the services including what they paid ImmediaDent. These forms are hard to understand so I called Aetna for an explaination. Aetna in turn got ImmediaDent on the phone, so it was a three way conversation. Everyone was in agreement that this particular service was paid in full. Aetna had paid their share according to the information provided by ImmediaDent and I had paid the balance. The final conclusion: 0 balance. Everything had been paid in full. About a month later I got a nasty letter from InnediaDent's collections department of out Kansas - demanding an extra twenty something dollars on top of the close to tweo hundred and some dollars that had already been paid. The collections department was completely automated, so there was no way you could talk to an actual person. (It was set up that way.) So I called ImmediaDent. I was told by the same person who told my insurance company there was a 0 balance that the insurance company plus what I paid wasn't enough and they wanted more money instantly or else. After some checking I discovered ImmediaDent was not an "in network" Dental practice. (They accepted people as patients who had dental coverage but there were no breaks in price had ImmediaDent actually been "in network" as they had claimed from the beginning. Furthermore for what was done their prices were excessive for the same type of dental work done (a small sliver filling removal & replacement) compared to other dentists in the area "in" or "out of network" - in short: ImmediaDent's pricing was on the high side. I told the woman at ImmediatDent tp go p***k herself - she laughed and said so what, there was nothing I could do. I responded there was - never going back, filing a formal complain and advising friends and neighbors in the area not to do business with ImmediaDent. (If they were looking for a dentist work through their dental insurance carrier.) I also cut a chect to ImmediaDent's collection agency telling them to stick it up their butthole. So what did I learn from this experience - the next time when I look for a dentist in my area to call my dental provider first, see if they are actually in the plan and then do some local checking about if this dentist has a good track record.
