Robin Ann
New Castle,#2Consumer Comment
Thu, October 30, 2008
First of all just let me say that it was despicable what they did to you. If I were you, I would not stop making phone calls until I received some sort of satisfaction. If you have the proof to back up these facts (reciepts, emails etc..) then you need to call your local consumer protection agency. Another way to go might be to call your local news station and ask to speak with their consumer reporter. Who knows- maybe they've had other complaints as well and needed someone else to come forward. I normally would tell a ripped off consumer to call the BBB, however the things I've heard about them lately, I'm not so sure. If you do decide to file a report make sure that you follow-up with them in a timely manner so they know if the problem was resolved or not. Many consumers don't take the extra last step and when they don't hear back from the filer they discard all paperwork and assume the problem had been rectified when in all actuality nothing was done! I wish you the best of outcomes, this is like a nightmare especially when you look forward to a vacation such as a cruise. Good luck and God Bless