- Report: #322243
Complaint Review: Imperial Majesty Cruise Line Vacations - Ft. Lauderdale Florida
-
Author Confirmed
Why?
Imperial Majesty Cruise Line Vacations
2419 East Commercial Blvd. Ft. Lauderdale, 33308 Florida, U.S.A.
Phone:
800-203-9783
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Imperial Majesty Cruise Line Vacations You Can Get Your Money Back If You Meet The 3 Day Dead Line In Time. I Know, Thank God I Did. Ft. Lauderdale Florida
Bear with me, this is my first time writing one of these reports so I apologize if its not in the right format but here goes.
On Friday, March 7, 2008, I received a voucher in the mail indicating that I was one of the lucky people chosen to receive a Free Two Night Caribbean Cruise, for 2 adults. Now normally I'm not one of those people who believe in every thing they hear but I have to say curiosity got the best of me and I called the 1-800 number to see what they was talking about.
I have to admit, who ever trained this people on their jobs did one hell of a job because what started out as this great FREE 5 days 4 night all expense paid vacation turned into me having 10 seconds to decide on agreeing to having a $798.00 charge put on my credit card. Now I can go on and on about how they sold me on this and that but at the end of the day I said yes to the charges. I should have known right away that some thing wasn't right because they kept saying they were going to record me agreeing to the charges with a third party company.
Needless to say, two seconds after hanging up the phone with them I regretted agreeing to the $798.00. I really started to regret it when I got on the Internet and couldn't find a web site on them. Than I found Ripoff Report.com and my heart sunk at some of the stories I read about Imperial Majesty Cruise Line Vacations.
I just knew I was screwed because some were in the conversation I had with the people on the phone, I remembered that I had asked them about their re fund policy and they made it seem like there wasn't one.
To make a long story sort, I first called my credit card company and explained to them the situation and how I agreed to the charges on a recording and they told me there wasn't any thing they could do but, according by law I might have 3 days to call the company back and cancel the charges. The second call I made was to a attorney for some free advise. Unfortunately it was after hours and they was closed so that didn't work out so while. And the last call that I made was to the customer service number of Imperial Majesty Cruise Line.
I have to for warn you, these people know what they are doing. They had me on hold for ever and they kept tarnsferring me to different people who just kept putting me back on hold, after they found out that I was calling for a refund. These one lady there even went as far to tell me," these vacation packages weren't made to be refunded and that is why they are discount at 80%". Now when I asked her what that meant and dose that mean I can't get a refund, she just kept repeating that same thing. Also she brought up the fact that I was recorded agreeing to the charges and told me to just wait for the paper work to come in the mail and than I might can do something about the situation than, if i read the fine print.
So I hung up and called right back and after being on hold again for ever, I got to talk to a different lady. This time I pretended that I knew what I was talking about (which I didn't) and I told her that I contacted an attorney and they told me I had three days to cancel the charges. Also I told her that I looked up their company on the Better Business Bureau and found them to be unsatisfactory, so that was why I wanted a refund on the vacation.
Don't get me wrong, she didn't give in right away, but I stood strong and she agreed to cancel it for me. She gave me a cancellation number and ever thing but to be on the safe side, the next day I did talk to a attorney and they told me to Fax a Cancellation Notice to them and send a certified letter by mail. That way there would be a paper trail proving that I wanted to cancel the purchase.
I'm happy to say, 12 days later, the $798.00 that was pending on my credit card account has finally been dropped off and I got a FULL refund. So if I was able to do it, I know you can too. I wish you luck in your journey. And remember to stay strong no matter what they say. Also the most important thing is, you have to do this in the first three business days.
Good Luck!!!
Danyale
Milwaukee, Wisconsin
U.S.A.
On Friday, March 7, 2008, I received a voucher in the mail indicating that I was one of the lucky people chosen to receive a Free Two Night Caribbean Cruise, for 2 adults. Now normally I'm not one of those people who believe in every thing they hear but I have to say curiosity got the best of me and I called the 1-800 number to see what they was talking about.
I have to admit, who ever trained this people on their jobs did one hell of a job because what started out as this great FREE 5 days 4 night all expense paid vacation turned into me having 10 seconds to decide on agreeing to having a $798.00 charge put on my credit card. Now I can go on and on about how they sold me on this and that but at the end of the day I said yes to the charges. I should have known right away that some thing wasn't right because they kept saying they were going to record me agreeing to the charges with a third party company.
Needless to say, two seconds after hanging up the phone with them I regretted agreeing to the $798.00. I really started to regret it when I got on the Internet and couldn't find a web site on them. Than I found Ripoff Report.com and my heart sunk at some of the stories I read about Imperial Majesty Cruise Line Vacations.
I just knew I was screwed because some were in the conversation I had with the people on the phone, I remembered that I had asked them about their re fund policy and they made it seem like there wasn't one.
To make a long story sort, I first called my credit card company and explained to them the situation and how I agreed to the charges on a recording and they told me there wasn't any thing they could do but, according by law I might have 3 days to call the company back and cancel the charges. The second call I made was to a attorney for some free advise. Unfortunately it was after hours and they was closed so that didn't work out so while. And the last call that I made was to the customer service number of Imperial Majesty Cruise Line.
I have to for warn you, these people know what they are doing. They had me on hold for ever and they kept tarnsferring me to different people who just kept putting me back on hold, after they found out that I was calling for a refund. These one lady there even went as far to tell me," these vacation packages weren't made to be refunded and that is why they are discount at 80%". Now when I asked her what that meant and dose that mean I can't get a refund, she just kept repeating that same thing. Also she brought up the fact that I was recorded agreeing to the charges and told me to just wait for the paper work to come in the mail and than I might can do something about the situation than, if i read the fine print.
So I hung up and called right back and after being on hold again for ever, I got to talk to a different lady. This time I pretended that I knew what I was talking about (which I didn't) and I told her that I contacted an attorney and they told me I had three days to cancel the charges. Also I told her that I looked up their company on the Better Business Bureau and found them to be unsatisfactory, so that was why I wanted a refund on the vacation.
Don't get me wrong, she didn't give in right away, but I stood strong and she agreed to cancel it for me. She gave me a cancellation number and ever thing but to be on the safe side, the next day I did talk to a attorney and they told me to Fax a Cancellation Notice to them and send a certified letter by mail. That way there would be a paper trail proving that I wanted to cancel the purchase.
I'm happy to say, 12 days later, the $798.00 that was pending on my credit card account has finally been dropped off and I got a FULL refund. So if I was able to do it, I know you can too. I wish you luck in your journey. And remember to stay strong no matter what they say. Also the most important thing is, you have to do this in the first three business days.
Good Luck!!!
Danyale
Milwaukee, Wisconsin
U.S.A.
4 Updates & Rebuttals
Rowdyretailer
Anywhere,Alabama,
U.S.A.
I took the trip last year>>>
#2Consumer Comment
Tue, April 01, 2008
I'm back from VACATION! My wife and I are back from our Vacation in October of 2007. We flew out Sunday morning and arrived in Ft Lauderdale and our rental car was waiting for us. It was through Continental Car Rental and was handled beautifully. From reading all of the posts we already knew that we would have to pay about 60 dollars in Taxes and Fees due to the rental being 20 a day and ours was a bit more. So if you do this package, be aware. We arrived to the Ramada in Ft Lauderdale off Commercial Street. It wasnt the best place, but it wasnt a dump either. We went to the welcome center and got our vouchers for our room and for food. We ate in the restaurant, which wasnt bad either. We knew that gratuties were added and we would be responsible for those (15%) but what was odd is that they TAX the gratuity. So we payed about 4 dollars for dinner including all tips and taxes. The vouchers covered breakfast, lunch, and dinner. The vouchers also included drinks which I had soda. We picked a time for our time share presentation which was 9:30 am. It was about 15 minutes away. We had the best time share guy, Frank. I was in a bad mood coming in, due to my wife going through the turn pike without paying (she was in the wrong lane and couldnt back up) Frank had been selling time shares for about 9 months and did it part time, and was really cool. We thought once we tell him no, he would turn on us, but he never did. We ran around the rest of the day(Monday) Tuesday we arrived to the port for our Cruise. The parking/drop off was a bit confusing but we made it. We got on the ship and it is Small, but it is nice. We had already read all the negative comments so we were prepared. My wife has been on 8 cruises and this was my second. We did have the 'upgraded room' due to some booking problems we encountered prior. We were on the Resturant level deck. It had a pull down bed off the wall that was pretty cool, and the window is hard to see, due to the TV being in front of it. We did our lifejacket thing and ran into a problem. There was the brattiest kid near us that was very unruly and his parents could not control him. We walked back to our room and I walked by some room where I heard kids screaming and said 'I am sure glad I am not next to that'. The Dad of the kid who was being a brat heard me say that, and said, and I was nearing my room, 'Yah but you are next to this kid' Our hearts sank, and we immediately went to get our room switched. They accomadated us and moved us to the Sun Deck, a much nicer room at no charge. Our previous room was really small with a really really small bathroom and shower. We were in Room S4 which is a nice cabin with a king sized bed, and larger bathroom. They arent the newest looking but they are clean. There were no plumbing issues or anything like that. Dinner service was great, we met some real nice folks there. They sing and dance for after you eat, just like on Carnival. Everyone eats at one time, I think it was at 7pm. The food is not as good as Carnival, but its not bad. The 10pm shows are pretty lame. The dancing girls are good, the singers arent that great though. The Main Girl singer is blonde and struggles to sing well. We did not sign up for excursions, we rented a scooter when get off the ship and went up and down the coast. The rental station forgot to inform me to ride on the opposite side of the road!!! OOPS! We got back to the ship at 5 and set sail back to Ft lauderdale. We got back and drove down to Orlando and checked into Ramada Maingate. This was a much nicer hotel, it is a 4 story hotel. It has a inside heated pool and is very nice. Same thing, go to the welcome center and pick up check in and food vouchers. Do not buy Discount tickets from the welcome center for the theme parks. They told us we would have to attend a brief 30 min presentation of a resort. They said we know you didnt buy in Ft Lauderdale, this is just to show you the resort so that you will tell your friends. We signed up for the 830 am time, and saw a couple we met on the ship there. We told our time share person we were duped, and we got out of the tour. We were refunded the price we paid for the discount tickets and high tailed in to Universal Studios. We had a blast there and came back worn out. All in all the vacation was perfect. I really dont know what all these people are fussing about. Most seem to be fussing about having to pay first. Very few went on the trip and have much to complain about. Enjoy!
Rowdyretailer
Anywhere,Alabama,
U.S.A.
I took the trip last year>>>
#3Consumer Comment
Tue, April 01, 2008
I'm back from VACATION! My wife and I are back from our Vacation in October of 2007. We flew out Sunday morning and arrived in Ft Lauderdale and our rental car was waiting for us. It was through Continental Car Rental and was handled beautifully. From reading all of the posts we already knew that we would have to pay about 60 dollars in Taxes and Fees due to the rental being 20 a day and ours was a bit more. So if you do this package, be aware. We arrived to the Ramada in Ft Lauderdale off Commercial Street. It wasnt the best place, but it wasnt a dump either. We went to the welcome center and got our vouchers for our room and for food. We ate in the restaurant, which wasnt bad either. We knew that gratuties were added and we would be responsible for those (15%) but what was odd is that they TAX the gratuity. So we payed about 4 dollars for dinner including all tips and taxes. The vouchers covered breakfast, lunch, and dinner. The vouchers also included drinks which I had soda. We picked a time for our time share presentation which was 9:30 am. It was about 15 minutes away. We had the best time share guy, Frank. I was in a bad mood coming in, due to my wife going through the turn pike without paying (she was in the wrong lane and couldnt back up) Frank had been selling time shares for about 9 months and did it part time, and was really cool. We thought once we tell him no, he would turn on us, but he never did. We ran around the rest of the day(Monday) Tuesday we arrived to the port for our Cruise. The parking/drop off was a bit confusing but we made it. We got on the ship and it is Small, but it is nice. We had already read all the negative comments so we were prepared. My wife has been on 8 cruises and this was my second. We did have the 'upgraded room' due to some booking problems we encountered prior. We were on the Resturant level deck. It had a pull down bed off the wall that was pretty cool, and the window is hard to see, due to the TV being in front of it. We did our lifejacket thing and ran into a problem. There was the brattiest kid near us that was very unruly and his parents could not control him. We walked back to our room and I walked by some room where I heard kids screaming and said 'I am sure glad I am not next to that'. The Dad of the kid who was being a brat heard me say that, and said, and I was nearing my room, 'Yah but you are next to this kid' Our hearts sank, and we immediately went to get our room switched. They accomadated us and moved us to the Sun Deck, a much nicer room at no charge. Our previous room was really small with a really really small bathroom and shower. We were in Room S4 which is a nice cabin with a king sized bed, and larger bathroom. They arent the newest looking but they are clean. There were no plumbing issues or anything like that. Dinner service was great, we met some real nice folks there. They sing and dance for after you eat, just like on Carnival. Everyone eats at one time, I think it was at 7pm. The food is not as good as Carnival, but its not bad. The 10pm shows are pretty lame. The dancing girls are good, the singers arent that great though. The Main Girl singer is blonde and struggles to sing well. We did not sign up for excursions, we rented a scooter when get off the ship and went up and down the coast. The rental station forgot to inform me to ride on the opposite side of the road!!! OOPS! We got back to the ship at 5 and set sail back to Ft lauderdale. We got back and drove down to Orlando and checked into Ramada Maingate. This was a much nicer hotel, it is a 4 story hotel. It has a inside heated pool and is very nice. Same thing, go to the welcome center and pick up check in and food vouchers. Do not buy Discount tickets from the welcome center for the theme parks. They told us we would have to attend a brief 30 min presentation of a resort. They said we know you didnt buy in Ft Lauderdale, this is just to show you the resort so that you will tell your friends. We signed up for the 830 am time, and saw a couple we met on the ship there. We told our time share person we were duped, and we got out of the tour. We were refunded the price we paid for the discount tickets and high tailed in to Universal Studios. We had a blast there and came back worn out. All in all the vacation was perfect. I really dont know what all these people are fussing about. Most seem to be fussing about having to pay first. Very few went on the trip and have much to complain about. Enjoy!
Rowdyretailer
Anywhere,Alabama,
U.S.A.
I took the trip last year>>>
#4Consumer Comment
Tue, April 01, 2008
I'm back from VACATION! My wife and I are back from our Vacation in October of 2007. We flew out Sunday morning and arrived in Ft Lauderdale and our rental car was waiting for us. It was through Continental Car Rental and was handled beautifully. From reading all of the posts we already knew that we would have to pay about 60 dollars in Taxes and Fees due to the rental being 20 a day and ours was a bit more. So if you do this package, be aware. We arrived to the Ramada in Ft Lauderdale off Commercial Street. It wasnt the best place, but it wasnt a dump either. We went to the welcome center and got our vouchers for our room and for food. We ate in the restaurant, which wasnt bad either. We knew that gratuties were added and we would be responsible for those (15%) but what was odd is that they TAX the gratuity. So we payed about 4 dollars for dinner including all tips and taxes. The vouchers covered breakfast, lunch, and dinner. The vouchers also included drinks which I had soda. We picked a time for our time share presentation which was 9:30 am. It was about 15 minutes away. We had the best time share guy, Frank. I was in a bad mood coming in, due to my wife going through the turn pike without paying (she was in the wrong lane and couldnt back up) Frank had been selling time shares for about 9 months and did it part time, and was really cool. We thought once we tell him no, he would turn on us, but he never did. We ran around the rest of the day(Monday) Tuesday we arrived to the port for our Cruise. The parking/drop off was a bit confusing but we made it. We got on the ship and it is Small, but it is nice. We had already read all the negative comments so we were prepared. My wife has been on 8 cruises and this was my second. We did have the 'upgraded room' due to some booking problems we encountered prior. We were on the Resturant level deck. It had a pull down bed off the wall that was pretty cool, and the window is hard to see, due to the TV being in front of it. We did our lifejacket thing and ran into a problem. There was the brattiest kid near us that was very unruly and his parents could not control him. We walked back to our room and I walked by some room where I heard kids screaming and said 'I am sure glad I am not next to that'. The Dad of the kid who was being a brat heard me say that, and said, and I was nearing my room, 'Yah but you are next to this kid' Our hearts sank, and we immediately went to get our room switched. They accomadated us and moved us to the Sun Deck, a much nicer room at no charge. Our previous room was really small with a really really small bathroom and shower. We were in Room S4 which is a nice cabin with a king sized bed, and larger bathroom. They arent the newest looking but they are clean. There were no plumbing issues or anything like that. Dinner service was great, we met some real nice folks there. They sing and dance for after you eat, just like on Carnival. Everyone eats at one time, I think it was at 7pm. The food is not as good as Carnival, but its not bad. The 10pm shows are pretty lame. The dancing girls are good, the singers arent that great though. The Main Girl singer is blonde and struggles to sing well. We did not sign up for excursions, we rented a scooter when get off the ship and went up and down the coast. The rental station forgot to inform me to ride on the opposite side of the road!!! OOPS! We got back to the ship at 5 and set sail back to Ft lauderdale. We got back and drove down to Orlando and checked into Ramada Maingate. This was a much nicer hotel, it is a 4 story hotel. It has a inside heated pool and is very nice. Same thing, go to the welcome center and pick up check in and food vouchers. Do not buy Discount tickets from the welcome center for the theme parks. They told us we would have to attend a brief 30 min presentation of a resort. They said we know you didnt buy in Ft Lauderdale, this is just to show you the resort so that you will tell your friends. We signed up for the 830 am time, and saw a couple we met on the ship there. We told our time share person we were duped, and we got out of the tour. We were refunded the price we paid for the discount tickets and high tailed in to Universal Studios. We had a blast there and came back worn out. All in all the vacation was perfect. I really dont know what all these people are fussing about. Most seem to be fussing about having to pay first. Very few went on the trip and have much to complain about. Enjoy!
Rowdyretailer
Anywhere,Alabama,
U.S.A.
I took the trip last year>>>
#5Consumer Comment
Tue, April 01, 2008
I'm back from VACATION! My wife and I are back from our Vacation in October of 2007. We flew out Sunday morning and arrived in Ft Lauderdale and our rental car was waiting for us. It was through Continental Car Rental and was handled beautifully. From reading all of the posts we already knew that we would have to pay about 60 dollars in Taxes and Fees due to the rental being 20 a day and ours was a bit more. So if you do this package, be aware. We arrived to the Ramada in Ft Lauderdale off Commercial Street. It wasnt the best place, but it wasnt a dump either. We went to the welcome center and got our vouchers for our room and for food. We ate in the restaurant, which wasnt bad either. We knew that gratuties were added and we would be responsible for those (15%) but what was odd is that they TAX the gratuity. So we payed about 4 dollars for dinner including all tips and taxes. The vouchers covered breakfast, lunch, and dinner. The vouchers also included drinks which I had soda. We picked a time for our time share presentation which was 9:30 am. It was about 15 minutes away. We had the best time share guy, Frank. I was in a bad mood coming in, due to my wife going through the turn pike without paying (she was in the wrong lane and couldnt back up) Frank had been selling time shares for about 9 months and did it part time, and was really cool. We thought once we tell him no, he would turn on us, but he never did. We ran around the rest of the day(Monday) Tuesday we arrived to the port for our Cruise. The parking/drop off was a bit confusing but we made it. We got on the ship and it is Small, but it is nice. We had already read all the negative comments so we were prepared. My wife has been on 8 cruises and this was my second. We did have the 'upgraded room' due to some booking problems we encountered prior. We were on the Resturant level deck. It had a pull down bed off the wall that was pretty cool, and the window is hard to see, due to the TV being in front of it. We did our lifejacket thing and ran into a problem. There was the brattiest kid near us that was very unruly and his parents could not control him. We walked back to our room and I walked by some room where I heard kids screaming and said 'I am sure glad I am not next to that'. The Dad of the kid who was being a brat heard me say that, and said, and I was nearing my room, 'Yah but you are next to this kid' Our hearts sank, and we immediately went to get our room switched. They accomadated us and moved us to the Sun Deck, a much nicer room at no charge. Our previous room was really small with a really really small bathroom and shower. We were in Room S4 which is a nice cabin with a king sized bed, and larger bathroom. They arent the newest looking but they are clean. There were no plumbing issues or anything like that. Dinner service was great, we met some real nice folks there. They sing and dance for after you eat, just like on Carnival. Everyone eats at one time, I think it was at 7pm. The food is not as good as Carnival, but its not bad. The 10pm shows are pretty lame. The dancing girls are good, the singers arent that great though. The Main Girl singer is blonde and struggles to sing well. We did not sign up for excursions, we rented a scooter when get off the ship and went up and down the coast. The rental station forgot to inform me to ride on the opposite side of the road!!! OOPS! We got back to the ship at 5 and set sail back to Ft lauderdale. We got back and drove down to Orlando and checked into Ramada Maingate. This was a much nicer hotel, it is a 4 story hotel. It has a inside heated pool and is very nice. Same thing, go to the welcome center and pick up check in and food vouchers. Do not buy Discount tickets from the welcome center for the theme parks. They told us we would have to attend a brief 30 min presentation of a resort. They said we know you didnt buy in Ft Lauderdale, this is just to show you the resort so that you will tell your friends. We signed up for the 830 am time, and saw a couple we met on the ship there. We told our time share person we were duped, and we got out of the tour. We were refunded the price we paid for the discount tickets and high tailed in to Universal Studios. We had a blast there and came back worn out. All in all the vacation was perfect. I really dont know what all these people are fussing about. Most seem to be fussing about having to pay first. Very few went on the trip and have much to complain about. Enjoy!
