- Report: #630159
Complaint Review: Imperial Majesty Cruise Vacations - Fort Lauderdale Florida
Reported By:
Erik -
San Diego, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Imperial Majesty Cruise Vacations
2419 E. Commercial Blvd, Suite 100 Fort Lauderdale, 33308 Florida, United States of America
Phone:
1-800-203-9783
Web:
Categories:
Business Rating:
(0)
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Imperial Majesty Cruise Vacations Ramada Did not explain the extra ticket costs Fort Lauderdale, Florida
I had recieved a call from this company saying I won a free cruise. I was very excited and actually thought i legitimately won. The lead in by talking about all the "free" stuff and then at the end of the announcement i was told that i needed to put a deposit on the cruise portion because that part was not free. They said it had a value of $800 but they were going to discount it and sell it to me for $395. After I do this, all i would have to do is pay for the port tax and gratuity. He never mentioned that i would have to pay the second ticket in full. He made it sound as if the only thing left to pay was the port tax and never allowed the conversation to return to the second ticket. He would not let me off the phone because i would lose the deal and i could not call back. I was afraid they were not a legitimate company, so i looked them up online while they were on the phone and it looked genuine. This was a very naive move. I trusted them and paid the $400 with credit card. Next they made me listen to this recording that was monotone and fast and it "sounded" like a typical terms and conditions and i accepted it over the phone. 18 months later, i still have not used the tickets. They called me and harrassed me to pay up front for the other ticket before they send me to collections and forfeit the whole vacation package. I asked if i could call them back, but they would not let me, they said if i hang up, they will forfeit my vacation and send me to collections for the second ticket which was almost $900. My wife grabbed the phone and went crazy on the operator and they eventually granted me a 6 month extension. They said that I have no way out, i must pay them. They said I am legally bound to pay them the second ticket one way or another. I asked them to provide me with the terms and conditions that stipulate paying the second ticket for almost $900 because it was not in any of the literature in the package they sent me when i first bought it. They said that the credit card company has the audio receipt and not them. They said they could not send me those terms because they did not have it. They told me to call my credit card company to get those terms and conditions in the audio receipt.
1 Updates & Rebuttals
Ripped Off Consumer
San Diego,California,
United States of America
I dont have to pay for the second ticket according to Carribean cruise line
#2Author of original report
Tue, August 10, 2010
I called customer care to get an audior receipt at 1-800-203-9783 and talked with a lady to get my "audio receipt" that supposively says that I HAVE to pay for the second ticket or i will be snet to collections. The lady said that they dont have the audio reciepts from 2009 (i bought the package in Feb 09. I asked if they had the terms and conditions, and she said that its in my package letter and on the website. I told her that it doesnt say that I have to pay for a second ticket, she agreed. She asked what happened and i told her how these guys called and demanded the money or I will be sent to collections. She said that was simply not true, and no where does it say in the terms and conditions that I have to buy the second ticket. So i asked her if that meant they were lying to me, and she said they were. She said that the only thing I have to pay is the port tax whenever i want to use the cruise, but if I dont use the cruise i do not need to pay the port tax.
I called my credit card company and had them change my card number and reissue me a new one because they had this credit card number on file. I also called my credit card company and asked for the "audio receipt" and they said they never had it. They never take those audio receipts and reffered me back to imperial majesty for the copy of it.
So basically, i was being bullied for money i did not have to pay. Unfortunately, i did not recieve a refund for the original amount i paid which was $395.
