Kathleen
West Jordan,#2UPDATE Employee
Thu, March 22, 2007
My response is to what William of Westlake Village CA wrote. William, You state that you did not know that HB Products Unlimited signed you up for a website. However, you contacted our office on several different dates. In one conversation you had us register a domain name to have your website redirected. Not only that but you also contacted our office to update your credit card expiration date and your new address and phone number. HB Products, at your request, would fax, email, or mail you a copy of your signed activation form. Your complaint below shows that you submitted it on 8/16/06 during this time you were still our client you sent in your cancellation letter in Nov 2006. I find it odd that you call us a rip off yet you still did business with us. Thank you,
Veronica
Aguanga,#3Consumer Comment
Tue, January 23, 2007
Ok, I just returned home from the Free seminar I attended at the Hilton Garden Inn, Carlsbad, California today 01/22/07 so my notes and my memory are fresh.I am a fast writer and I took about 23 pages of notes in one of those black compositon notebooks. I also asked a lot of questions at the back desk when signing up for the 3 day seminar and I have the paperwork next to me that was handed to me when I signed up for the 3 day seminar that is scheduled for Feburary 15, 16, 17 2007 at the Sheraton San Diego Hotel, Mission Valley. Our speaker was Randy Crane. I found him to be pleasant and very clear in his presentation. Some of it went a little fast but I still managed to scribble down most of it. The "Participant Information" form (which is the same form that you sign up for the 3 day seminar)shows a price of $199.00. However, tonight the charge was only $25.00 (per person) to sign up for the 3 day event. This same form (in small print underneath the main Product Description Box) says "Your investment includes at no additional cost, setup and activation of a website described in "HB Products Unlimited Introduction to the Internet Busines Success" (this instruction form was also handed to me) Monthly hosting fees of $59.95 will automatically be billed by HB Products Unlimited, Inc. to your method of payment below beginning 30 days post acitvation of your site until cancelled. Activation will be immediately following the scheduled 3 day workshop and is governed by the service agreement included in the referend "Introduction to Internet Business Success", receipt of which is hereby acknowledged." Additionally, there was a seperate piece of paper to sign up for the Merchant application. This was explained that the fees are $25.00/month (locked in for 6 months once it starts) + 1.99% and .25 per transaction. All of this to be charged to my credit card of which they took an imprint. I was allowed to take home the merchant form to fill out and fax in later. This was explained to me by the young gentleman at the back table that my website would be ready approx. 2 weeks. I would have time to use the website and decide if I want to cancel. The charges for the website would start exactly one month after the 3 day seminar on March 17th and that I should cancel by March 16th at the very latest but probably should not wait until the last minute. In looking at my notes Mr. Crane said the $59.95 would start March 20th. I remember him saying we would have 2 months to use the site. However, when I asked at the back table I was told it would take a week or two to get my site up, so technically I will only have 5 or 6 weeks to take the internet training and try to drive traffic to my site before the 59.95 for website plus 25.00 for merchant account starts being charged to my credit card. One thing that I am disappointed in is that Randy Crane showed us some of the products supposedly available on our website but when I went to his website (the one ours is suppose to be a copy of) and found that when I clicked on these bargain elecronics it came up that they (iPod, GPS,etc.) are not currently available. It appears there are a limited amount of these products availabe as closeouts? It's first come, first serve. So if everyone has the same products on the website they will be sold out fast. In exploring the website I found that many of the product showed a quantity availble of only 1 or 2. We were told that our training for how to bring traffic to our website would take place on the internet before the 3 day seminar. Additionally, Mr. Crane told us that these products are brand new, not reconditioned or used. That may be the case for these products that were already Sold Out, however I did find that some of the other products on the website are reconditioned products (not new). The products (if you sell any) on the website are drop shipped to your customer. I received a specail voucher tonight, to be redeemed at the end of the 3 day, that is suppose to help you get repeat customers on your website or ebay? or both? Our paper work has the obligatory 3 day right to cancel the contract printed on the back of the form. Notice must be sent in writing by certified mail. It says it will take 20 days to process my refund if I cancel. I learned quite a bit at this seminar. I would need to do additonal study, research to make use of it or attend the 3 day workshop (and the advanced training?) Mr. Crane was very candid about the fact that the free seminar was short and could not cover everything. He also was candid about that fact that someone had once asked if the 3 day seminar was just a sales pitch for the advanced classes. He claims it is not as they would have a lot of very angry participants who would leave within the first 30 minutes. He claims that they teach a lot at the 3 day seminar and that you leave with "preprinted" notes so you don't have to take notes and can just listen at the 3 day and won't miss anything. Based on the information given at the free seminar I believe I would learn a lot for my $25.00 at the three day. I don't think I would have signed up if it was $199.00. I now must decide if I am going to exercise my 3 day right to cancel or if I will go ahead and access the online training for the product website (once my site is up and I have my login and password) and see if I can make any income with the website and then attend the 3 day to learn about real estate and the stock market.