- Report: #1452771
Complaint Review: Infinite LNR - Spring TX
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Infinite LNR
Spring, TX, United States
Web:
hennahut.com
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Infinite LNR Harvest Moon Henna Hut Moondye, Inc Order not delivered Spring TX Texas
I found these messages posted on hennahut.com:
"Henna Hut is Now Infinite LNR as of July 21, 2018."
"MoonDye, Inc will be closing permanently"
I had a very bad shopping experience with Henna Hut, from MoonDye, Inc.
I never received my order.
I placed my order through their online store hennahut.com. They first said delivery would be 2-5 days. After that they said 2 more days. After a week they
said delivery would be that week.
The order never arrived and they stopped responding.
They wasted my time and caused me huge frustration because I needed the product for a trip. Waiting for delivery and believing their
promised delivery dates I didn't order from an alternative store.
The company also used the names "Harvest Moon", "Henna Hut", and now "Infinite LNR" as of today 7/21/2018.
Since I paid with Paypal I was able to file a claim through them. Paypal reviewed my case and gave me a refund. So I recovered my money
but not my time, frustration, nor delivery of the product I needed.
I would have been a new loyal customer but they failed to deliver my first order, they failed to respond to my requests for status on the
order, never answered my phone calls nor returned my calls, and never opologized nor gave an explanation for their failure to fulfill my
order.
Thanks to sites like this that give consumers a place to describe bad shopping experiences when the stores don't. I could not find any place
on hennahut.com to write a review, provide comments, feedback, etc. They have a list of favorable testimonials, but no place to voice
general or negative comments. Their "Forum" link is not working as of now. It seems to be in construction. I would have been satisfied to
provide comments on their site. But since I could not find a way, I'm doing it here.
NOTICE:
Henna Hut has changed its name to Infinite LNR.
1 Updates & Rebuttals
Rodney
Clearwater,Florida,
United States
Very sorry you ahd a bad experience
#2UPDATE EX-employee responds
Fri, January 31, 2020
Very sorry you ahd a bad experience and glad you got a refund. In 2016 I was forced to step down as CEO of Moondye Inc, DBA Henna Hut. Jamie Harper of Conroe Texas took over the corporation up until July 2018.
During that time she had several thousand orders she did not ship, So when I got the assets back it was a full blown nightmare. I worked around the clock for 30 days to help each and every person get a refund working hand in hand with PayPal and Credit card companies.
We also did a press release of the following:
PRESS RELEASE
UPDATE August 5th, 2018: Everything is going smoothly, all orders are being shipped on time the same day if by 4 pm and 12 pm on Saturday.
I have talked to hundreds of you and cannot tell you how happy I am with all of the kind words, I missed you as well! I am absolutely ecstatic to be back, and the website is being updated daily.
The 30% coupon code is running for about a week longer. All orders include gloves now. 1 and 2 packs you can also order first class. Lots more to come! Looking forward to helping you all!
Rod Harper
Dear Former Moondye, Inc (Henna Hut) Customers,
I hope this letter finds you and your families thriving. My name is Rod Harper, the original founder of Henna Hut/Moondye, Inc; brand Harvest Moon hair and beard dye. I’ve talked to thousands you via email or over the phone over a 10 year period. Many of you have been with me since the first day back in 2007.
Moondye, Inc has exited the dye business. Infinite Earth, has purchased its assets and will resume providing high quality, nature dye products as quickly as possible. Our website can be found at: www.hennahut.com, we are shipping the same day.
To provide some background, in January 2016, Henna Hut, a company I founded and built was taken away from me pursuant to a divorce settlement. I was devastated not only because 10 years of work was gone, but also because I absolutely loved my job and helping all of you.
Over the past two years, I monitored the reviews and myriad complaints about Henna Hut on social media and at the better business bureau. Having built the company around superior customer service, it was incredibly painful to see long-time customers mistreated and unhappy. My unhappiness was amplified by the fact that Moondye, Inc was still using my old email address, and retained my original recorded messages on the business phone line and my videos on hennahut.com.
I know many of you have had issues with Henna Hut after I left. Those issues will be eliminated because, as of July 23, 2018, I have assumed ownership of the former Henna Hut (Moondye, Inc) assets and domain name.
If you have ordered product before July 16th and it has not been received, you will need to dispute the charges (PAY PAL OR Credit card) as soon as possible! The card charge information will be under Moondye, Inc. As to the reasons for dispute, you should specify: “Order Never received, no response from company.” This should result in the charges to your cards being reversed.
I cannot stress how horrible I feel about what has happened. We are working diligently around the clock to get organized and ensure new shipments are sent out promptly. We are shipping the same day, even Saturday. If you order by 4pm Eastern time it will go out the same day, all orders after that time will be shipped the next day.
Moondye’s business practices after I left were completely unacceptable. I will do everything in my power to restore your faith in the business and make sure this never occurs again. Rest assured your happiness forms the foundation of a great company.
We are shipping orders placed on July 16th and forward (even though we will not profit from order placed between July 16 and July 23rd). If you ordered shampoo or under eye cream at any time, you would need to seek a refund. We will respond to your phone calls and emails as quickly as possible.
It is great to be back, and I look forward to meeting your hair and beard dye needs.
Best Regards,
Rod Harper
Infinite Earth Cosmetics, LLC
2840 West Bay Dr.
Suite 139
Belleair Bluffs, Florida 33770
www.hennahut.com
