- Report: #163656
Complaint Review: Ingram Park Auto Center - IPAC - San Antonio Texas
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Ingram Park Auto Center - IPAC
700 N.W. LOOP 410 San Antonio, 78238 Texas, U.S.A.
Phone:
210-684-6610
Web:
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Ingram Park Auto Center - IPAC ripoff deceptive sales and financing practices San Antonio Texas
After reading a report filed by another unfortunate victim of Ingram Park Auto Center, I felt I needed to share my experience with them also.
About 4 years ago, I purchased a vehicle from Ingram Park Auto Center. At the time of purchase, I initially signed paperwork for a 5 year loan, with 16.2% interest, and an extended warranty. The very same day (and before any of the loan process was complete), I called the dealership and informed the financing manager that I was working with, that I no longer wanted the extended warranty. He called me back the following day with great news...he was able to find me another loan with 8% interest and that with that interest rate and no extended warranty, I could go with a 4 year loan for the same payment as the original loan. PERFECT! I went in that day and signed the new set of paperwork and spent the next 2 years happy in thinking that I had saved myself thousands of dollars.
Then I made an inquiry with another dealership about trading in my car for another (as I was beginning to have some mechanical and safety issues with the vehicle)....
When they ran my loan and told me my balance, I just KNEW they had to have it wrong. According to the record they received in response to their inquiry, I still owed almost 100% of what should have been my entire initial loan value. What?? I had been paying on that loan for well over 2 years!!
So I called Chevy Chase (who financed the loan) and was told that my loan was for 16.2% interest for 5 years. I hadn't noticed because they only sent me 1 years worth of payment coupons at a time and the payment was the same (or so close it was unnoticeable) as it was supposed to be with the second financing agreement.
Then, to top it off, I received a notice in the mail that my extended warranty was going to expire in 30 days. Of course I had never used it (talk about flushing a couple thou down the toilet) because I didn't even know it existed. Worse...I paid for repairs that would have been covered by the warranty out of pocket because I didn't know that I had the warranty because supposedly it had been cancelled.
So basically, to sum it all up, they had me sign the second set of papers AND THEN SUBMITTED THE FIRST SET which, of course, was for much more and for a much higher interest rate so both the sales person and financing manager got to pocket more money.
Be careful if dealing with these weasels.
Sorry this was so long!
Rachel
San Antonio, Texas
U.S.A.
About 4 years ago, I purchased a vehicle from Ingram Park Auto Center. At the time of purchase, I initially signed paperwork for a 5 year loan, with 16.2% interest, and an extended warranty. The very same day (and before any of the loan process was complete), I called the dealership and informed the financing manager that I was working with, that I no longer wanted the extended warranty. He called me back the following day with great news...he was able to find me another loan with 8% interest and that with that interest rate and no extended warranty, I could go with a 4 year loan for the same payment as the original loan. PERFECT! I went in that day and signed the new set of paperwork and spent the next 2 years happy in thinking that I had saved myself thousands of dollars.
Then I made an inquiry with another dealership about trading in my car for another (as I was beginning to have some mechanical and safety issues with the vehicle)....
When they ran my loan and told me my balance, I just KNEW they had to have it wrong. According to the record they received in response to their inquiry, I still owed almost 100% of what should have been my entire initial loan value. What?? I had been paying on that loan for well over 2 years!!
So I called Chevy Chase (who financed the loan) and was told that my loan was for 16.2% interest for 5 years. I hadn't noticed because they only sent me 1 years worth of payment coupons at a time and the payment was the same (or so close it was unnoticeable) as it was supposed to be with the second financing agreement.
Then, to top it off, I received a notice in the mail that my extended warranty was going to expire in 30 days. Of course I had never used it (talk about flushing a couple thou down the toilet) because I didn't even know it existed. Worse...I paid for repairs that would have been covered by the warranty out of pocket because I didn't know that I had the warranty because supposedly it had been cancelled.
So basically, to sum it all up, they had me sign the second set of papers AND THEN SUBMITTED THE FIRST SET which, of course, was for much more and for a much higher interest rate so both the sales person and financing manager got to pocket more money.
Be careful if dealing with these weasels.
Sorry this was so long!
Rachel
San Antonio, Texas
U.S.A.
1 Updates & Rebuttals
John J.
san antonio,Texas,
IPAC AUTO CENTER
#2Consumer Comment
Sat, July 27, 2013
I too had alot of problems with the exact same business and the exact same people. For example the sales manager jex sold me a car and when i tried to turn it in for things being wrong with it, he sold me another car, after saying that he would buy back the first one, which he did not, then i was stuck with two car payments totaling over $50.000. I then reported them to the us attorney generals office, and that made them jump. After 5 months, and 4 vehicles, i finally got what i wanted!!!
People should really consider not buying a car from this place. The prices they advertise on tv, and on their website, is not what you are going to be paying!!!!
Just DO NOT go there!!!!
