E.C. Barton & Company
Jonesboro,#2UPDATE Employee
Mon, March 03, 2014
My name is Travis Laurence with E.C. Barton & Company, the parent company of Surplus Warehouse stores. Because you paid partly with your credit card, and the remainder in cash, our return policy dictates that your refund was split in the same amount. That is why you were refunded a partial amount to your credit card in the store, and had to wait for a check for the balance to come from our corporate headquarters. We do not carry enough cash in our stores to accommodate certain cash refunds. Our records indicate that you received and cashed/deposited the remaining balance of your refund shortly thereafter.
We regret that you had an unpleasant experience with the product, but hope you’ll consider shopping us again in the future. Please feel free to contact me via email [email protected] if you have additional concerns.