Leanne
Calabasas,#2UPDATE Employee
Wed, February 04, 2009
IMS does in fact request for signed letters of closure with 30 days notice. This is a part of the Merchant Agreement that every merchant accepts when applying for credit card processing services. We received a closure request on this account on August 20, 2008. Unfortunately the first letter that we received was not signed by the requestor so a telephone message was left for the customer on that day requesting that a signed letter be sent. On December 23, 2008 the merchant called again asking if his letter had been received. We asked that to give one day for the fax to be retrieved and noted in the system to confirm. He called the next day and was advised that the letter had been received. The account was then closed on January 15, 2009 as all requests for closure are with 30 day notice. The system shows that the fees for the month of October 2008 were waived for some reason, meaning that from the date of the first letter in August 2008 the account has been charged only 4 months of fees for a total of $151.80. However we did notify the merchant in August 2008 that we required a signed letter of closure and that was not received until the end of December.