- Report: #149166
Complaint Review: InPhonic - WIreFly - Washington District of Columbia
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Author Confirmed
Why?
InPhonic - WIreFly
1010 Wisconsin Ave. Suite 600 Washington, 200007 District of Columbia, U.S.A.
Phone:
202-3330001
Web:
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InPhonic - WIreFly ripoff Washington District of Columbia
I ordered 2 phones from WireFly in July 2004. They changed my order from Cingular to a prepaid cell company without asking me. After many calls my order was corrected. When the phones arrived, I discovered I was given 2 new phone numbers by mistake since I told the service Rep. I would port 2 cell numbers from another carrier.
Again, long process to get my 2 phones working with the right carrier. The requirement for sending the number of bills within its time limit was almost impossible. I managed sending off the rebate form right before the cut off date and received a letter stating one more bill was need. Never heard anything from them again. After reading the complaint on this site, I realize I am not going to get my rebate back as they promised.
On top of all that, InPhonic turned my name to a collection agency for terminating the 2 cell numbers they assigned to me. Time and energy spent on this matter were unbelievable.
Another place to complain is The Federal Trade Commission (877-FTCHELP, www.ftc.gov)
M
HARVEY, Louisiana
U.S.A.
Again, long process to get my 2 phones working with the right carrier. The requirement for sending the number of bills within its time limit was almost impossible. I managed sending off the rebate form right before the cut off date and received a letter stating one more bill was need. Never heard anything from them again. After reading the complaint on this site, I realize I am not going to get my rebate back as they promised.
On top of all that, InPhonic turned my name to a collection agency for terminating the 2 cell numbers they assigned to me. Time and energy spent on this matter were unbelievable.
Another place to complain is The Federal Trade Commission (877-FTCHELP, www.ftc.gov)
M
HARVEY, Louisiana
U.S.A.
1 Updates & Rebuttals
Inphonichelp
Reston,Virginia,
U.S.A.
Assistance from Inphonic Customer Service
#2UPDATE Employee
Wed, July 20, 2005
Dear Valued Customer, Our goal is 100% customer satisfaction and therefore we are sorry to hear of your concerns regarding our rebates. It is our policy to promptly process and send checks to every customer that fulfills the rebate requirements. We activate over 90,000 new wireless subscribers every month, and have proudly paid out millions of dollars in rebates to our customers. Please send an e-mail including your original order number to [email protected], and I will personally investigate your situation.
