- Report: #581637
Complaint Review: Integrated Capital Management - Atlanta Georgia
Reported By:
Sandy -
Palm Coast, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Integrated Capital Management
360 Pharr Road NE Suite 305 Atlanta, 30305 Georgia, United States of America
Phone:
6789166862
Web:
www.integratedloans.com
Categories:
Business Rating:
(0)
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Integrated Capital Management W. Paul Stogner, President PStogner called following online/query; was rude/ unprofessional, later responded with harrassing email when we requested our name be removed. Atlanta, Georgia
We completed an online form for mortgage refinance information and received calls from 5 companies. Paul Stogner of Integrated Capital Management called, (not a cold call, as he knew who he was calling).
As my husband's name appeared in the original inquiry, he asked for him, refused to identify himself when asked and would not give company name when I asked him for it. I explained that, if he was a mortgage company, I was Sandra, the wife, and that I had filled out the form and was taking the information. He again asked for my husband, told me he had no idea who I was, and again I identified myself. He got rude and I ended the call.
He sent an email with contact information, and I responded with an email asking him to remove our name and information from his contact list. The reason I gave was that he was rude and unprofessional during our telephone conversation. I thought it important that he know why we would not deal with him.
He sent a second email instructing me to not send harassing emails to that address or his business.
I responded, saying that I was sorry if my prior email sounded harassing. It was simply meant to be a request for no further contact. His email address to which I responded was the one he used to write to me. I had no other email address to use.
I also informed him that I had filed a complaint with the Atlanta BBB (Complaint #27136719) and was considering follow-up action with the appropriate bureaus/commissions in Atlanta or the State of Georgia if he did not comply with my request for no further contact.
No other representatives of mortgage or banking firms acted in such an unprofessional manner. Just Mr. Stogner. I have blocked his email address, and I have requested that, should he feel the need to contact us again, he should use regular postal mail. Any further contact information will be forwarded to the necessary organization.
This man's behavior is childish and unprofessional - and, in today's age of people doing dangerous things, somewhat worrisome. He appears to have taken this to an unnecessary level, and we are sorry that he ever got our information off the website. We had to provide our social security numbers on the inquiry form, and we worry what he might do with our confidential information.
If necessary, we will refer this to our lawyer to find out how to handle any further contacts from this man.
Please be aware of all of this if you are thinking of dealing with him.
3 Updates & Rebuttals
W. Paul Stogner
Atlanta,Georgia,
USA
Bogus
#2REBUTTAL Owner of company
Thu, February 09, 2012
Feel free to ask me about this complaint. I can't spend much time with twisted personal attacks and smear campaigns (or this hokey website). Integrated Capital Management, Inc. was dissolved in 2010.
Anonymous
Atlanta,Georgia,
United States of America
Same issues with Paul
#3Consumer Comment
Mon, November 28, 2011
I have had a similar problem with Mr. Stogner as he has been the most unprofessional person I have ever worked with in my life. He also asked me to stop sending him harassing emails when he was the one that asked for my business. He has serious personality issues and I would never recommend getting involved in business in any way whatsoever. He will not follow through on the things he promises and will eventually turn on you and attack you if you dont say something he likes during the process.
Do yourself a favor and DO NOT do business with Paul Stogner
W. Paul Stogner
Atlanta,Georgia,
United States of America
Rebuttal to Sandra F. Rheem
#4REBUTTAL Owner of company
Wed, March 17, 2010
My name is William Paul Stogner, the owner of Integrated Capital Management, Inc. I do recall a conversation this morning with Sandra F. Rheem. I will take a moment to address these concerns and share with you our policies, as well as defend against a misfocused effort to smear my personal name and that of my company.
To provide a foundation, I have never received a complaint on my licenses in the five years I have been in business (whether individual or corporate in two States - this can be verified), nor have I ever received a complaint with the Better Business Bureau in the five years I have been in business with the exception of the afore-mentioned complaint within this text. No transaction took place with Sandra F. Rheem, nor was an application given or taken by either party upon initial or final contact, so my only conclusion since there was no ripoff would be that she is trying to cause me trouble. She came into contact with my company per an online inquiry through an outside lead generation company requesting me to call her for a refinance transaction/information to do so.
The lead I received did not state her name but, rather, the name of another person she later identified as her husband immediately before hanging up the phone when it was then too late to help her. In other words, she requested me to contact her under someone else's name and social security number (a deceptive method of contact which raised a red flag for fraud). In the name of protecting my clientele (in the age of identity theft and especially when social security numbers are included in the online inquiry) we make sure to speak with the individual that inquired or a spouse, not someone who will not identify themself, which did not occur until the end of the phone call as she hung up.
Sandra claims I did not identify myself when I called. I always do primarily as I do not know many that would begin any financial transaction with someone who won't announce themself. An email containing complete contact information for myself and my company is sent while the phone is ringing as well. I would have been happy to help Sandra if she would have told me who she was, as a spouse is most always a mortgagor and a good contact for obtaining new business. I had a hunch she could have been the wife, but she would not confirm it upon request. I am being attacked as a result of protecting my client.
As you can likely see from the complaint herein, Sandra may believe that she has a right to punish you if you don't cower to her insults or opinions of you. When I requested that she cease her harassment (as she had already exhibited irrational behavior on the telephone and continued it through email), she then sent more harassing messages and filed two complaints in a single day... I think she mentions something about "taking this to an unnecessary level" in her complaint.
I don't receive compensation until a loan is closed, so with 5 years in existence and increasing revenue every year, I would imagine that literally every single one of my clients is pleased, or they wouldn't close the loan and I would not be compensated. Best of all, I tell every one of them they don't have to.
I think I've said enough regarding this issue. Sandra tried to harm me because I asked her to cease contacting my email with her opinions and I think it made her feel less when I didn't mean to make her feel that way. I'm not mad at her and I am not going to sue for slander, just feel kind of bad that she would waste so much time and effort to try to harm another person's income/reputation over what was at most a miscommunication.
I'm a good man and, when you know that, what other people say about you doesn't really bother you. Thanks for listening.
