- Report: #1297870
Complaint Review: Intelius.com - Belview Washington
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Intelius.com
Belview, Washington, USA
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Intelius.com
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Intelius.com Charged my card through Google play and cancelled subscrition Belview Washington
I have used Intelius for several years, but on March 8th 2016 I paid for another month of service and then received an email from Intelius claiming since I did not pay my account was cancelled. I called them and several of their reps told me my card was denied so it was cancelled. Payments for apps are made to Google, so why is Intelius attempting to charge my card? My payments were taken by Google Play for Intelius. Google claims my account was fine and that they did receive payment and that the problem is with Intelius and not Google. Intelius claims just the opposite, it's Google's problem. The monthly fee was drawn from a federal benefits account managed by the United States Treasury. I have notified them and complaint forms are in the mail today for me to sign. This is rotten customer service to say the least, on Intelius's part. I was raised to know that you don't take money for a service and then not provide that service, and then play stupid on the phone, refusing to look into the matter. Beware of this company "Intelius" unless you have money to throw at shady businesses like them. I will provide copies of the transaction history and complaint forms if this site management would like some proof of what I'm writing here.
