Complaint Review: Inter Face - Gaithersburg Maryland

 on January 30 I went to the Gaithersburg location of Inter Face. Ms Brittany Tober the representative talked with me for a while, telling me how their company has made uncountable number of stars. The told me the procedure was that potential talents pay twelve hundred dollars( $1200.00) for the photo shoot session, then copies are kept at the agency where they are forward to talent seekers for contracts. I then told Ms Tober I was there more out of curiosity and that they had to inform their clients ahead of the appointment that they are expected to pay for professional photo shoots. Ms Tober then tried to convince me that $1200 was not much money as compare to the stardom which will come after. She then asked for my bank debit card I told her it was not working as I tried to use it earlier during the day and it didn't work. I was planning to take it to my Bank the next day. Then Ms Tober told me give it to me one second, I'll see what is wrong with it. I told her I had just moved to the USA andthat I did not have enough money to spend on that, I was still settling down. She took my card, walked out if her office and came back few minutes after with copies of receipts. She said I did it for you at eight hundred and twenty five dollars ($825) I looked at her astonished.ni told her I had not ordered her to swapp the money off my card. She said that is not much money and that I would be a star soon. At that moment I did not figure out how the money could be sent back to my card, since it was ellecyronically withdrawn. I asked her if they do refunds she said yes. She then took the contract out and asked me to sign I was very hesitant. Went through it and saw what it said about refunds. Then I signed the receipts, she kept saying sign it you would not regret. As the contract stipulated I had three days to send a refund letter, which I did the next day. I had confirmation from the post office they had received my cancellation letter. It was sent by certified mail. The contract says they had thirty days to refund the money. I waited for thirty days then called them for my refund. They always asked me to wait. After a month, I called them every single week week. They always said the same thing. They would get put me on hold for at least 30 minutes each time I called, some times an hour. Then they would say call the client service department I would do so but each time some one picked up, they said they are not in charge of the refunds, that I am at the wrong department. The last time I called was today, July 30, 2014. Same response, you are at the wrong department, wait. At a point I got my Bank involved, I was on the phone with a representative from the bank, they said they would get their Vice president call me in half an hour, but I recieved no call. The Bank reported they could not help me further because I reported the claim late. Since January I have not had my money back$825. The contact says they have 30 days to refund the money. I still have everything which proofs they have failed to respect the contract. They include the contract it self, Ms Brittany's business card, the receipt of the certified mail which proofs that they have received my cancellation letter, and my copies of the receipts. The fraustration is unexplainable. Sadness and depression have invaded me. I am a clear cut victim.