- Report: #1354722
Complaint Review: Interjet Airlines - Internet
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Interjet Airlines
Internet, USA
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Interjet Airlines Last minute cancellation Internet
I had bought tickets to celebrate New Year's Eve at Playa del Carmen. Flight was supposed to be nonstop as we were traveling with 5 children. The airline called us less than 24 hours before our departure time and canceled the flight without offering a reasonable explaination (they cited security readons). They also failed to offer us a suitable replacement option (only alternative was a non direct flight which would turn a 3 hour flight into a 24 hour neverending trip). As a result we had to cancel our hotel reservation after paying a hefty cancellation fee. The airline is refusing to refund the money despite being the party at fault and being asked numerous times to do so. Customer service is non existent. We were looking forward to our vacation but Interjet turned our trip or lack thereof in a nightmare.
