Do not become involved with this company and its subsidiaries
IMP, Inc. (International Masters Publishers). They will promise you many things
but do not deliver what they have promised and change the playing field at half
time.
I have been burned twice by this company.
They have good
products but are a BAD company and the WORST customer service department.
First it was IMP Classical Music division and today I had to
cancel my membership to IMP Mind Body Spirit, another subsidiary.
I was a member for two years and spent a lot of money and
suddenly the game was changed on me and I did not receive what was promised to
me when I joined.
This company should not be supported or its subsidiaries.
IMP has ever-changing policies and has outsourced its customer relations dept.
to rude, uncaring, unfriendly, uncooperative, inefficient telemarketers in
India.
They are exceptionally good at consistently alienating
customers.
They refuse to provide any employee ID number or name and
hang up on you when you ask for such an identifying ID number.
I have heard that some people keep on going to purchase
their product line and spend $800.oo or more and never finish their
sets. I got to $340.oo after two years and quit when they stopped
including the Essentials gifts because of low membership. They promised me
that as a long-standing customer, I would continue to get the Essentials
products until they ran out. For the sake of having their way over the phone
and doing power over a faithful customer, they have lost me as a member. Their
CFO and marketing department must be really pleased with how efficiently their
Bombay telemarketer women are getting rid of customers who ask for help. Given
how hard it is to get a customer to begin with, and then train them to buy
faithfully, it must be a really important to cut their losses in sending out
extra gifts. The interesting part is that the Bombay supervisor canceled me
without my permission and then refused to un-cancel me and then hug up on me in
mid conversation. They dont know how to be friendly. They dont know how to
explain the situation. It is the best outsourcing choice I have seen yet if
you are out to get rid of customers.
Karl
Highlands Ranch,#2Consumer Comment
Wed, May 26, 2010
WARNING!!!