HonestyIstheBestPolicy
United States of America#2Author of original report
Wed, November 28, 2012
I shipped out the returns yesterday via USPS Media Mail as they'd suggested; by last night I had confirmation that they had indeed credited me back. I'm glad they kept their word.
To return these un-ordered items cost me $8.32. They felt that making a gift to me of the two $9.95 programs was adequate compensation for this expense. It's good but there's more to it than the dollar figures.
What they don't consider is the time and effort to complete the return process: the time and inconvenience of making the return labels, carting the returns to my car, driving to the post office, driving around waiting for a parking space, carting the returns from my car to the post office, waiting on line at the post office and follow up tracking until it arrives at their facility, then wondering if they did fix the problem or if there's another surprise charge lurking in my future. All this in addition to the hour on the phone with them to get them to agree to fix the problem.
I'd always thought highly of Pimsleur and found their advertising fun and compelling. The price for the Gold course was less than half of Rosetta Stone's program. They have a lot going for them; it's a shame they're using this tactic.