- Report: #1272088
Complaint Review: Interstate National Dealer Services of Florida Inc - Nationwide
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Interstate National Dealer Services of Florida Inc
Nationwide, USA
Phone:
800-942-0400
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Interstate National Dealer Services of Florida Inc Extended Repair Warranty ~ CRAP, Bogus, Swindle Money, FRAUD and Schemers Atlanta Georgia
Purchased an Extended Warranty from Dealership when I purchased my Toyota Prius.. I was basically talked into it, as the finance guys said, you have a hybrid, this is great because if anything goes wrong, including the battery etc. this covers it...down to the key replacement... As that was the first question which came up, because they only offered me ONE key! He's telling me that the batteries on the hybrids are 500 or better and the hybrids sometimes have a lot go wrong which is very expensive, so good to have this.. I only purchase ONE in my life, and said NEVER again, but here we go.. So, first experience, I of course, lost my only key! I contact them to approve a new key as I had to order one, and they refuse.. So, what is the excuse, because I contacted the dealership to order it, because obviously I needed it, they said they would call and get approval, BUT, because they ordered it an hour before they call for approval, they DENIED paying for it! REALLY!! Next, Water Pump goes, I pay for it because the dealership had waited 4 days for the Warranty Co to respond, meanwhile I am renting a car, and would like my car back, and I decide to pay for it and tell them to just reimburse me.. So, the dealership finally hears back from them 2 weeks after the repair and AGAIN DENIED payment because the repair was done before approval... The WARRANTY says IN BLACK AND WHITE, Water Pump COVERED.. If its covered, PAY FOR IT! The Water Pump has issues AGAIN, and I bring it back,,, they get approval. Its repaired after 4 days. That was in September.. It is now DECEMBER and I get a letter in the mail saying they Refuse to cover the repair, because the repair was done prior to Approval... !! Really!! Ridiculous.. I even called them to make sure it was covered... I even called the DEALERSHIP and spoke to someone where I purchased the vehicle and spoke to them about it... The dealership I brought it to said they got approval, but NOW once again, they are denying payment. I call them today and she says , SORRY, but there was no approval on this. You had the work done before it was approved.. NOT TRUE.. It doesn't matter, if its Covered, its Covered.. Mann up and PAY For IT.... this is nothing more than ripping people off, straight up. SHAME SHAME SHAME...... I called the dealership and demanded full reimbursement on the amount of the Warranty.. Its disgustiing. HiRoad Classic Extra Vehicle Service Warranty... CRAP CRAP CRAP... What a Scam.. People, save your money up for a day you need a repair.. Cheaper and less aggrevating.. Soooo not worth this aggrevation... - Stacey Ann Trabold, Oxford NJ
1 Updates & Rebuttals
Interstate National
Atlanta,Georgia,
USA
Claims review
#2UPDATE Employee
Fri, May 19, 2017
| Thank you for your feedback, Stacey Ann. Interstate has been an industry leader for 37 years, and constantly strives to provide a high quality customer experience. We adjudicate claims based on the terms and conditions of the coverage you purchased. Since every claim is different, please give us the opportunity to discuss your concerns further. Kindly visit http://www.interstatenational.com/ripoffreport/ and provide us with your contact information, and our Member Services manager will call you directly. |
