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  • Report:  #1133395

Complaint Review: Intuit Turbotax - Hicksville New York

Reported By:
Debra Kemp - Mpls, Minnesota,
Submitted:
Updated:

Intuit Turbotax
Hicksville, New York, USA
Web:
https://support.turbotax.intuit.com/contact.
Categories:
Tell us has your experience with this business or person been good? What's this?

The complaint I have today. I filled out my taxes online. I look for the free online file. I went through all the steps. At the end. He stated that I would pay $14.99 for Minnesota state filing. I agree to that, but they charged me extra $49 that I did not agree to say something is free and they advertise free tax service, it should be free. No hidden agendas. I am mad about this and I want others to know.



1 Updates & Rebuttals

Pirate Greg

Camp Hill,
Pennsylvania,
1040-EZ

#2Consumer Comment

Tue, March 25, 2014

You did not mention the IRS forms that you used, but normally the 'free' part of TurboTax and others is if you use ONLY form 1040-EZ.  If you used any other form or schedule then the 'free' no longer applies.  There is a disclaimer on the websites that state what is free and what isn't.  If you did only file 1040-EZ then you have a valid complaint.

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