- Report: #1201773
Complaint Review: Intuit - Internet
-
Author Not Confirmed
Why?
Intuit
Internet, USA
Web:
turbotax.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Intuit Turbotax deluxe 2014 customer support staff ridiculously UNTRAINED! Internet
Loading TurboTax Deluxe 2014 on my iMac was not going as expected (I've been using their discs for 20+ years) so I called their support #.
I have never, ever been connected to such totally clueless, untrained morons on any telephone support line in the over 25 years I've accessed telephone technical support. And it wasn't just the first person I got (I ended up hanging up on him after 40 frustrating minutes with him, mostly on hold while he apparently was reading some manual sent him by Intuit), the second person I got was better, but only marginally. Both were apparently reading manuals while they put me on hold and had apparently no experience with any computer other than their own (It seemed as if they may even have been operating out of their own homes). Neither of them seemed remotely competent to do anything other than read a manual, which takes a lot of time. Most taxpayers have other things to do. I certainly did. They were both shameful examples of corporate penny-pinching greed and short-sightedness.
My guess is that these people answered an ad for phone support during tax season and got sent access to a call center and a book of trouble-shooting tips. Quality control in the hiring process was obviously not worthy of any real investment!
