- Report: #1059106
Complaint Review: INT*US - Culver City California
-
Author Not Confirmed
Why?
INT*US
600 Corporate Pointe Ste210 Culver City, 90230 California, USA
Phone:
310-302-6300
Web:
Int*US.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
INT*US, ussearch.com, peoplefinders.com They advertised a phone search for .49. I received 2 such charges, then one for $49.95. I never received a report with legal, public, private - anything records. The password likns they kept sending me did not work. I tried for a week. Culver City California
I contacted various search services to find my husbank and his girlfriend (for a divorce). Apparently all these serices were related and advertised free public record lookups. Charges were advertised at .49 and .99. I won't dispute those charges.
Then I was billed $49.95 for a complete profile I never got. Which was advertised as $24.95 or something like that. The searches never appeared; it was impossible to log on to the site, and an email got no response.
I forgot my password, and the links they kept sending me said "invalid" when I tried them. I sent them an email and got no response. Got no advertised product and overcharged.
2 Updates & Rebuttals
Juliet
Alpine,Texas,
Refund
#2Author of original report
Sat, June 22, 2013
Please assisst me in resolving this matter. I need you to refund my account for the $49.95 you billed me, for which I received no services.
Thank you,
Tania Burton (on credit card). If you need further information, such as card number, please email me at (((ROR redacted)))
Thanks,
Juliet
InteliusCustomer__Support
Inteliius Customer Care
#3UPDATE Employee
Tue, June 18, 2013
We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.
Intelius offers a variety of services during the purchase process. All of our services are non-contractual so there is no obligation to continue using the service.
If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.
www.intelius.com/emailcontact.php
We value your feedback and look forward to hearing from you.
