- Report: #1232217
Complaint Review: ip nation llc - Internet
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Author Not Confirmed
Why?
ip nation llc
Internet, USA
Phone:
1-800-508-6930
Web:
http://www.ip-nation.com/
Categories:
Business Rating:
(0)
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ip nation llc fraudulent activity and terrible customer service Las Vegas Internet
unauthorized charge on my account. I had to call 3 times. I found out that they lied to me too. Finally got a manager and no one was able to provide me with the information that a customer needs to enter in order to process an account on their website altogether. They didn't want to provide me with the email used for the account, the phone number associated with the account or the ip address claiming they don't have that information and the email may have been deleted. I work online and every single website is able to access that information.
If someone purchases anything, they are required to enter an email in order to receive confirmations and information. Not to mention, every single order would have an IP address associated with it. in order to process an account on their website, you need to enter a whole lot of personal information. I understand if a customer service representative can't see the credit card, bank or social security information. But email, and the phone number associated with that account should be visible to every single customer service representative as it is basic information in order to provide customer service. they claim the information may have been entered through a third party site.
If that's the case, they still need to receive that information in order to process the account. Or at least provide the third party website where they received that information from. They are liars and thieves. the representatives, especially the manager were rude and dismissive, insensitive and incompetent.at this point regardless if it was them that stole my information, their shady behavior is enough for me to post this. their manager proceeded to explain that they don't look through every order.but he mentioned that if the email was fraudulent, it may have been deleted from the account. And if that was the case, what ordering system wouldn't put up a red flag?
The main impression that I got when speaking to every single rep and the manager was that they are full of s***. I spoke to Amanda, then Kelly, then Lisa who transferred me over to the manager... rubin I think. Meanwhile Amanda took my number, said that the manager will call today and said that everything was cancelled. When I called back Kelly said that there was no phone number on my account. Then she said the manager might call me after the weekend. When I called the third time, I pressured Lisa into letting me speak to a manager. When I got that manager on the phone, I explained that I was supposed to speak to a manager named Robert price who apparently wasn't even in the office. There are enough ripoff reports about them. Mysterious charges on accounts. this company is a sham, a fraud, shouldn't be trusted and should be taken down officially. All IP addresses associated with this company should be blocked. any honest company would work with the victim of fraud in order to resolve the matter.
