- Report: #306900
Complaint Review: IPhonenow.ca - Port Coquitlam British Columbia
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Author Confirmed
Why?
IPhonenow.ca
3-2281 Argue St. Port Coquitlam, V3C6R4 British Columbia, Canada
Phone:
778-886-6500
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
IPhonenow.ca No phone, rude, condescending service Port Coquitlam British Columbia
I enjoy dealing with iPhonenow.ca about as much as sitting in a dentist's chair having teeth extracted. We placed an order for 2 phones using interac online on December 12th, and we did not get shipping confirmation as promised. A phone call was placed on December 14th, and the jerk on the other end of the line was so condescending I hung up. I tried calling back next day, and asking for a supervisor, and still no luck - the excuse was they were out of the country, and their excuse for not giving me an order number was because they were too busy because of the overwhelming amount of orders. And so we waited, and eventually we got a tracking number, but it was invalid. And now there was a warning on the news about this company being a fraud. I want my money back.
Brian kane
Calgary, Alberta
Canada
Brian kane
Calgary, Alberta
Canada
1 Updates & Rebuttals
Robert
Buffalo,New York,
U.S.A.
Things to do.
#2Consumer Suggestion
Thu, February 07, 2008
You should dispute the charges with your credit card company to get your money back. Also, it appears they are under investigations. Here's an excerpt from a winnipeg newspaper: But now, British Columbia's consumer watchdog is warning consumers to report such threats to the police. "We have opened a file and we are investigating it now," said Tatiana Chabeaux-Smith, spokesperson for the Business Practices and Consumer Protection Authority of BC. "If anyone has been involved in this situation we definitely encourage them to call us." Consumers can report their dealings with iPhoneNow.ca at 1-888-564-9963 or by e-mail at [email protected]. She said if consumers are threatened with legal action for complaining about the company, they should go to the police. Coquitlam RCMP Const. Linda Barrett said the RCMP is investigating and consumers with complaints about the company should call 604-945-1488. Visa Canada said it is also investigating. Gord Jamieson, director of payment-system risk, said consumers should know that if they did not receive goods they have paid for, they have the right to ask Visa to have their money refunded. Jamieson said iPhoneNow.ca's practice of charging customers $500 plus tax for requesting a charge back from Visa is not allowed by Visa. You can read the articles at http://www.canada.com/vancouversun/news/business/story.html?id=7dd7c892-74dd-46b3-9e79-165ecc72c90d&k=5149 and another article at http://www.canada.com/vancouversun/news/story.html?id=39bd6190-0ce8-49b7-ad04-cf2e5f0313ba&p=2 Good luck
