- Report: #362756
Complaint Review: IWin Games - San Fransico California
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Author Confirmed
Why?
IWin Games
625 2nd Street San Fransico, 94107 California, U.S.A.
Phone:
415-348-7270
Web:
N/A
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IWin Games Poor Support and once games are purchased they stop running and support isn't reachable San Fransico California
iWin games advertises a FREE trial period and they give you a free game. I got the free game but had to purchase their "icoins" to get it.When I cancelled my Free trial I also LOST THE PURCHASED icoins I PAID FOR.
My first problem was with the game running which I had purchased. I submitted an online ticket since they don't release any information to contact them through any other means except online tickets. I waited for over a week and still no reply.
They finally replied with questions to things I included in my online ticket. They never did fix my problem. I ended up fixing it myself.
Now, my purchased game simply DOES NOT RUN anymore. I have searched their website for answers, submitted yet another "useless" online ticket, uninstalled and reinstalled the game several times and it just will not start.
Do not fall for their scam. There are plenty of other places to purchase these same games that guarantees reliable support for any problems and the games don't simply STOP RUNNING or WORKING even though you pay for the game.
Cheryl
Brooklyn, Michigan
U.S.A.
My first problem was with the game running which I had purchased. I submitted an online ticket since they don't release any information to contact them through any other means except online tickets. I waited for over a week and still no reply.
They finally replied with questions to things I included in my online ticket. They never did fix my problem. I ended up fixing it myself.
Now, my purchased game simply DOES NOT RUN anymore. I have searched their website for answers, submitted yet another "useless" online ticket, uninstalled and reinstalled the game several times and it just will not start.
Do not fall for their scam. There are plenty of other places to purchase these same games that guarantees reliable support for any problems and the games don't simply STOP RUNNING or WORKING even though you pay for the game.
Cheryl
Brooklyn, Michigan
U.S.A.
1 Updates & Rebuttals
David
San Francisco,California,
U.S.A.
iWin.com is an honorable company and a member of the BBB
#2UPDATE Employee
Tue, August 19, 2008
Hello Cheryl, iWin.com is an honorable company and a member of the BBB and we take customer complaints to heart. We have millions of downloads of products in the course of a year and at times, people do experience technical problems. Whenever possible, our support staff tries to diagnose and correct these problems. If iWin cannot rectify the situation, we refund any affected payments - as we have in your case. I see that you have been refunded for the purchase of Runes of Avalon as of 8/18/2008. I'm very sorry for this game failure and apologize for our delay in resolving this issue. I can see that you are very disturbed by this incident, please let me know if there is anything else I can do for you. iWin takes customer opinions very seriously and we appreciate hearing when we have done well, or in this case when we have not reacted as positively as we should. We offer the opportunity for our customers to add their phone number on the trouble ticket submissions if they prefer to speak to someone live. Feel free to call me at 415 348-7260 to discuss this matter if you wish. Thanks, David David Schroeder Director of Customer Care iWin, Inc. 415.348.7260 415.348.7271 fax www.iwin.com
