Complaint Review: JAB Ventures LLC & Nova Pointe - Drapter Utah

SPECIAL UPDATE: October 14 2012: JAB Ventures remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. JAB Ventures is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, JAB Ventures has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.

Over time and since becoming a member, JAB Ventures has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever JAB Ventures remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]

In late January of this year, I ordered a free trial offer of Hoodia (diet supliment) The online offer said "after trying our product for 14 days, if you do not cancel the order, you will automatically be sent the full order at $108.07." Well it took 2 weeks to get the free trial order. I received it on 2/12/06. Then the next day, I recieved the full order. And my account was charged the $108.07. Needless to say, I didn't even have the chance to try the trial offer, so I immediately (the next day 2/14) sent the full order back. I wrote "return to sender & cancel" on the unopened envelope. I gave it a week to get back and have my money refunded. Two weeks went by, and still not refund. I found the phone number of the distributor that sent it to me (909) 971-2710, call them and they directed me to a Hoodia Customer Service number. (800-757-1279) Only to get a busy signal. I tried this number for numerous days. Finally, it rang, only to be answered by a recording stating that this number is not affiliated with Hoodia any longer. I called back the original number only to be trasfered to another customer service line that said (after holding for 10+ minutes) please leave your name and number and someone will return your call within 24 hours. Still nothing. I called the original number again, they gave me new number, 866-370-7271, which I called on 5/9 -5/10. I did get a live body, explained my situation and was told the computers are updating and will not be back up for a couple of days. Today I called again, (and I'm still on hold, 26 mins later) to be told the computers are still down. This is unacceptable. On 4/11 I received another full order of the product, and was charged another $108.07. I, again, wrote "return to sender & cancelled" and sent it back. Today is 5/16/06 and I have yet to recieve my money back. And I'm getting not cooperation from from this customer service number I'm on hold with.

Denise Ventura, California
U.S.A.