Flynrider
Phoenix,#2Consumer Comment
Thu, September 08, 2011
"My question is how can these big companies sell something so expensive and NOT back there product. "
They did. You have a brand new engine in your two year old car. How does that equate to them not backing their product? It sounds like the exact opposite to me.
When you buy a car with a (for example) 3 yr./ 50K mile warranty, the manufacturer agrees to cover defects for that time period/mileage. You had an engine failure and they replaced the engine in accordance with the warranty. Your original warranty is still in effect and you will continue to be covered for the time period/mileage specified. Your assertion that the warranty should now be extended BECAUSE they stood behind their product, is unreasonable and not customary in the industry (or any industry that I can think of).
If I buy a TV with a 1 year warranty and the power supply fails at 6 months, the manufacturer replaces the power supply and I still have 6 months left on the warranty. The warranty does not start over because of the repair.
You appear to think that since the car cost $22K things should work differently, but if you read your warranty, you'll find that they do not.
"I only posted this to let people know how crappy Chevrolet is, I should have got a foreign car!"
That's funny. Do you think Honda, Nissan or Toyota would have done things differently? If so, you would be mistaken.
Basically, your post is just whining because things are not what you assume they should be. Neither GM nor the dealer has ripped you off. In fact, your post shows that they treated you very well under the circumstances. I think it may have the opposite effect that you hoped it would.
Ken
Greeley,#3Consumer Comment
Thu, September 08, 2011
I can think of a lot less desirable outcomes. IMHO, your bad feelings towards the dealer and GM are unjustified.
You got faster than average service AND a NEW engine...what happened to yours is a VERY rare occurence.
BTW, while $22,000 IS a lot of money, it's really a low to medium priced car...a good value.
The GM car we bought for retirement was $47,000. Sorry you still feel you were Ripped Off........you were NOT!
Mep723
Middletown,#4Author of original report
Thu, September 08, 2011
My question is how can these big companies sell something so expensive and NOT back there product. My mother purchased a used car and when the transmission went they replaced it and it came with a new warranty! I mean yea when a laptop has and issue and they replace the part the company themselves wont put a new warranty on it, but fine we're talking about a $600-1000 item. I'm talking about a $22,000 car. I EXPECT a company to back their vehicles. I don't know what ya'll have dealt with in the past but it seems you've put up with some things I just think consumers should be protected by. I only posted this to let people know how crappy Chevrolet is, I should have got a foreign car!
voiceofreason
North Carolina,#5Consumer Comment
Thu, September 08, 2011
2 years into a 3 year warranty, they replaced the engine without giving you any grief. You were also fortunate that they found the problem quickly and took care of it fast. Why would you expect another 3 year warranty going forward from June 2010? Had the 1st engine blown last month, you'd have new engine coverage thru 8/2012. So far so good apparently, it didn't blow again. With GM having gone bankrupt a few months after your purchase, you're lucky you had any warranty coverage honored at all. We have people posting nightmares here of companies not honoring valid warranties due to all kinds of shady loopholes, including car makers. You did have yours honored. At least give the dealer a break. They didn't make the engine, just replaced it. Considering the horrors so many others post about dealers, yours seems to have been a prince.
Ken
Greeley,#6Consumer Comment
Wed, September 07, 2011
when repairs/replacement is done. They don't owe you additional warranty.
One reason is, just before the "new" warranty was to expire, dishonest folks would "arrange" to have another failure, for another free replacement and a whole new warranty...ad infinitum. You were treated fairly, and I would have no problem going to this dealer after what you've reported.
BTW, you're being a college student has nothing to do with this report unless you're looking for some special consideration on your repair.