- Report: #575743
Complaint Review: Jagg Rumph - Santa Monica California
Reported By:
Franco -
Ottawa, Ontario, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Jagg Rumph
159 Hollister Ave, Suite 8 Santa Monica, 90405 California, United States of America
Phone:
818-943-7225
Web:
Categories:
Business Rating:
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Jagg Rumph Legacy Builders Group Stole my family's refundable security deposit Santa Monica, California
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I found Jagg Rumph/Legacy Builders on VacationRentals.com and our family stayed in his vacation rental home for approximately one week. The property was 161 Hollister Ave.
Before we arrived he mentioned that he needed a $500 deposit to reserve the unit. He also stated that this money would be returned once it was clear that we had not damaged anything, etc. Which makes sense.
Here is where it gets interesting...
I emailed him a few months later after not receiving the check for the $500. He sent me this response:
"I have checked the accounts and show that a check was sent but not cashed. I will cancel previous check and resend. Can you tell me the address to send to your address or would you like to pick up a check?
Thanks!"
He claimed that he had sent it but we never received it. I offered to pick up the check or he should send it via registered mail with a tracking number. Then he disappeared. He has not responded to numerous emails and voicemails. I would be very cautious about doing business with this fellow again.
I am going to take this issue to a small claims court ... I'm filing on ripoffreport because maybe there are other people he has done this to.
2 Updates & Rebuttals
J R
Santa Monica,California,
United States of America
$500 Deposit Has Already Been Paid
#2REBUTTAL Individual responds
Tue, August 31, 2010
Somehow the payment was sent to another address and client did not receive right away. I stopped payment on original check and sent a second check to client. He received and cashed. This report is incorrect and invalid. Please remove. I have a copy of the check that he cashed.
Canada_72
United States of AmericaDeposit Refunded
#3Author of original report
Sat, March 06, 2010
We received a heartfelt apology from the Rumph's along with our security deposit. They re-iterated that the previous check was somehow lost in transit. I will give them the benefit of the doubt and am glad that this issue is resolved.
