- Report: #1190419
Complaint Review: Jaguar Land Rover Bellevue and Seattle - bellevue Washington
Reported By:
Human Deserving Equality -
Bellevue, Washington,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Jaguar Land Rover Bellevue and Seattle
13817 NE 20th Street, bellevue, 98005 Washington, USA
Phone:
425-373-9222
Web:
www.jaguarbellevue.com
Categories:
Business Rating:
(0)
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Jaguar Land Rover Bellevue and Seattle Jaguar Land Rover SeattleAutocenter NWMercedes SeattleBentley Bellevue **DISCRIMANTORY PREDJUDGEMENTAL SALES PRACTICES AND POOR REPAIRS*** bellevue Lynnwood Seattle Washington
I purchased 2 cars from Autocenter NW in the last year. They own Mercedes of Seattle, Bellevue Bentley, Land Rover Seattle and Jaguar Land Rover Bellevue. I first purchased a 2014 Range R over sport and then a 2011 Jaguar XJ. The customer service was very unprofessional and rude. One salesperson stated that I should "just go by a KIA or something." It was so bad that I drove to the Lynnwood store even though I live in Bellevue.
I periodically took my car to the service dept here in Bellevue for convenience due to the fact my Jaguar was in the shop more than 15 times in less than 90 days. Each time my car was in for a new issue and the same idling issue that never was resolved. After finally getting fed up, I contacted Jaguar Corporate. I also let them know I would be contacted the Attorney General. While I was waiting for a resolution from the corporate, I took my car in for a car wash and the Service manager Rahim Sheikh informed me the owner says I am not allowed back at either store Land Rover Seattle or Jaguar Land Rover Bellevue.
The service advisor I was dealing with Jonathan confirmed the issues with my car and documented the existing and past issues but they refused to resolve the issues for various different reasons.
He also informed me that the treatment I was receiving was unfair and bias and that it was common practice when dealing with minority customers AND employees.
This issues with my car still remain and now they have retaliated and banned me from coming back because of a frivolous complaints about their loaner car. I think it is a reasonable request to have documented issues repaired when you purchase a car with bumper to bumper warranty.
1 Updates & Rebuttals
Richard
auburn,Washington,
Not that unusual
#2Consumer Comment
Sat, November 22, 2014
I have in my career had to 'fire" a few customers for bad attitudes. 10% of customers will take uo to 90% of your tuime if you let them. I am 100% sure though that you are as pure as the driven snow and are 0% a problem customer. No drama from you, right?
Dealers do not see black, brown, or yellow. They see green only. You sound like a demander and demnaders are bad customers. I like how you play the race card though. 'They treat me this way because of my color" BS. They sell cars to Seahawks, Mariners, and all sorts of people of color. Most of them are not race baiters such as yourself.
