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  • Report:  #1108152

Complaint Review: Jared The Galleria of Jewelry - Louisville Kentucky

Reported By:
credit-is-due - Louisville, Kentucky,
Submitted:
Updated:

Jared The Galleria of Jewelry
Louisville, Kentucky, USA
Phone:
502-891-6374
Web:
jared.com
Categories:
Tell us has your experience with this business or person been good? What's this?

My parents celebrated a wedding anniversary in June of 2013, and my dad wanted to get mom something special. With his blessing, I purchased a gorgeous, red-ruby ring from the Jared jewelry store in Louisville, Kentucky. The staff at the store was exceptionally courteous, helpful, and seemed very interested in my satisfaction at the time.

As I had expected, mom loved the ring and showed it to everyone. The catchy 'he went to Jared' phrase even got tossed around jokingly as the ring was shown off.

The ring wasn't expensive -- less than $500, and so I chose not to purchase an extended warranty for the ring. After all, this wasn't the first time I'd purchased jewelry from Jared, and I was familiar with the quality. Little did I know that I had just made a very lousy choice.

In early December of 2013 (yes, just 5 months after purchasing the ring), mom and I were washing dishes when I heard her gasp. The beautiful red ruby mounted on the ring had washed down the sink's drain, and a clean break could be seen in its place. The ring was ruined.

I quickly contacted the Jared store where I had purchased the ring in an effort to have it repaired. I brought the ring in to have the damage assessed by their staff. Upon dropping off the ring, I was told that a repair could be done only if the damage was a result of poor workmanship. Any unusual wearing and tearing by my mother would not be grounds for free repair.

A few days after dropping the ring off, I went into the store to check to see if an assessment had been done. I spoke with Sharon, one of the store's staff member, about the ring and what had been concluded.

Sharon stated (quoted exactly) that "the ring looks like it has been intentionally cut - like it was cut with a knife on a cutting board." I was quick to disagree with Sharon - informing her that I had witnessed the circumstances in which the ring broke. The following details and quotes from our conversation outline exactly why I've decided to publicly release my story.

Me to Sharon (whispering because there are other customers nearby): "It's unacceptable that you would suggest we deliberately damaged our own ring only to try to have it repaired. How would your other customers feel if they knew you approached customer service this way?"

Sharon to Me: "Don't even think about making threats in this store. I will not hesitate to call the police."

Me to Sharon: "You cannot call the police because of a customer service complaint. This is not a matter for the police to resolve; it's for this store to resolve."

Sharon to Me: "You need to leave now before I call security."


So I left. I understand that Jared's policy might not allow for the store to repair the ring, but a simple "I'm sorry, but we can't fix it" would have sufficed. Sharon, instead, decided to attack me and accuse my mother of damaging a gift that she cherished.

There is no way to rectify this situation. The damage is done, and dad is buying another ring. I just want to warn others about the mistreatment of customers by the store's staff. I encourage you to choose another jeweler instead of Jared.

 

Kelsea - Louisville, Kentucky



2 Updates & Rebuttals

Robert

Irvine,
California,
Amazing

#2Consumer Comment

Fri, December 20, 2013

 What an amazing memory you have to be able to quote her word for word.  Well this may be a shock to you but perhaps she is right...so follow me here.

Your mom was washing dishes.  The last time I checked when someone washes dishes they usually have a lot of silverware(knives, forks, spoons) as well as other dishes, glasses and utensils.  They usually have nice soapy water with a lot of bubbles, where if your hands are in the sink you can't see them. With me so far..okay.  So isn't it just possible that while your mom was washing dishes that one of these knife edges, plates, forks or something else hit the ring and at least damaged it.  Then another small tap did the final break?  No I bet that is impossible in your mind.

Now I am not saying that it was done intentionally, and if she truly did say EXACTLY what you said perhaps her use of the word "Intentionally" was a bad choice of words, but far from any sort of RipOff.

So then we get to the next exchange of words.  To a lot of people the phrase "How would your other customers feel if they knew you approached customer service this way?"  sounds like that if she didn't repair the ring you would start screaming and making a scene...which yes could be a threat.  As while you try to come off as the nicest person in the world, like just about everyone else you are slanting your story to put you in the most positive light and the store in the most negative light you can. 

As for them calling the police.  If  you had nothing to worry about why didn't you let them.  Oh..could it be because they are a business and have a right to tell you to leave.  Where if the police came they would issue you a trespass warning.


Tyg

Pahrump,
Nevada,
ok...

#3General Comment

Fri, December 20, 2013

 First from your own words that YOU posted, it looks like she gave you her OPINION as to what may have caused the damages. YOU turned it around and into a personal attack. Its like the cards with the blots on them one person sees a bunny the other will see the terminator. This person gave you what she thought happend. Then you whisper a threat to her. Seems to me that the problem here was you.

Your a female and as such, little things like logic and common sense tend to not pop up immediatly. You work on emotion. I can understand how this would be upsetting for you as it is your mothers ring. But YOU need to face a bit of reality here. You mother wore it for 5 months. A lot can happen in that time. Every time she knocked her hand against something. Everytime she washed her hands. All of these actions can cause weakening issues.

Your "stone" is probably stuck in the "Ring Trap". All it takes is a bucket and some time. MOST jewelery stores will do a remount for a inexpensive price. All that aside, it appears that YOU have a issue. So they tell you what their professional opinion is and you take it as a personal attack. YOU went in and YOU wanted to know. You cant NOW post negativly about them because YOU dont like the answer. Customer Service DOESNT mean that YOU get to abuse people or make threats. And thats what you did. You can deny it all you like but its in your own words, typed by your own hands.

YOU tried to get them to repair it for free. THAT was your goal when you walked in there. WHEN you were given information that would make that goal unattainable, YOU start with the threats. So how exactly did THEY rip YOU off? Ok so your mommys ring broke. And they wont repair it for free. Get over it, its called LIFE!!!! $hit HAPPENS!!

YOU DONT GO THREATENING PEOPLE BECAUSE YOU DONT LIKE WHAT THEY HAVE TO SAY!! Its obvious by your own post that your a self important twit. YOU threaten them. And then you post about it on a web site dedicated to ripoffs. Thereby implying that JARED ripped you off. This is called SOCIAL BLACKMAIL. A relativly new concept, mainly begining with MySpace. YOU think that YOU can try and embarrass them into giving you your way.

The only one that should be embarrassed is YOU!! YOU showed your lack of social skills by threatening them. YOU showed your lack of civility once you came on this site and attempted blackmail. So they wont fix your ring for free. Lesson here is make sure you get a warrenty when it is offered because LIFE HAPPENS!! If you had the warrenty then this entire situation would have gone a different way. But since you did not and you wanted it fixed for free and showed your a*s in the store, this is what happens.

Once again, customer service DOESNT mean that YOU GET TO ABUSE THE EMPLOYEES!! If they were going to call the police on you for your behavour, doesnt that tell you exactly how bad YOU were acting?? But Im a betting man and I know exactly what you are thinking. You will justify your actions no matter what, you can do no wrong.

 

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