- Report: #540674
Complaint Review: J.C. Penney SBS FUN FAMILY (Stonebridge Benefit Services) - Piano Texas
Reported By:
Meg -
Spokane, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
J.C. Penney SBS FUN FAMILY (Stonebridge Benefit Services)
2700 West Piano Parkway Piano, 75075 Texas, United States of America
Phone:
18005420800
Web:
jcp.com
Categories:
Business Rating:
(0)
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J.C. Penney SBS FUN FAMILY ,Stonebridge Benefit Services, JCP.com JCP Credit Services They trick you online! Piano, Texas
I purchased an item on jcp.com last January with a gift card. There was a $3.50 charge left over after the gift card for shipping, so I paid for it with my debit card. I recently noticed that $9.95 and sometimes $10.82 was coming out of my account sometimes once, sometimes twice a month. I called my bank and they cancelled my debit card, but the charges still kept coming even on my new card #. Finally my bank and I had to contact the phone # on the charges. They said they would credit me back $39 for 4 months, but not for the other eight. Apparently, when you order an item online from jcp they ask you if you would like to sign up for fun family rewards, the box is automatically checkmarked and it's free for 45 days and then they start charging you. This is such a scam, who would checkmark a box so they can be charged $9.95 a month from somewhere they only shopped at because they had a gift card? When I contacted them (and I did so 7 times), they refused to let me talk to a supervisor and insisted they would call me back. This never happened. They also said they would credit me for the past four charges, but never did. My bank is currently handling a fraud report, hopefully I get the money back.
1 Updates & Rebuttals
Melissa
Plano,Texas,
U.S.A.
Consumer Affairs Manager
#2UPDATE Employee
Mon, December 28, 2009
At Fun Family Rewards nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at [email protected], by fax to 972-881-4072 or by mail to 2700 West Plano Parkway, Plano TX 75075.
