- Report: #282537
Complaint Review: J.C. Penney - Internet
-
Author Confirmed
Why?
J.C. Penney
jcpenney.com Internet, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
J.C. Penney SBS Fun Family Awards Program Internet
The following month after purchasing an item on the JC Penney website with my Discover Card, SBS Fun Family Rewards program started charging my credit card for 9.95. Every month. I did not sign up for this, I did not authorize this and was totally unaware that my credit card was going to be charged for anything other than the purchased armoire from JC Penney.
Upon searching the internet , I am finding that this has happened to others exactly the same way and are having problems getting it stopped, not to mention that they have taken money from us without our authorization.
Outrage at being ripped off by a well known company such as JC Penney doesn't cover my feelings on this. If this isn't against the law, it should be.
If it is against the law, who do we contact about this.
Additionally, we are now receiving telemarketing calls from Stonebridge Benefits , which after research, I have discovered is the company that services the SBS Fun Family Rewards program for JC Penney. Actually, I am finding that Stonebridge Benefits may be the new name for JC Penney's life insurance.
I am filing this report to alert others and to check their credit card statements.
Krazyfroglady
Lapeer, Michigan
U.S.A.
Upon searching the internet , I am finding that this has happened to others exactly the same way and are having problems getting it stopped, not to mention that they have taken money from us without our authorization.
Outrage at being ripped off by a well known company such as JC Penney doesn't cover my feelings on this. If this isn't against the law, it should be.
If it is against the law, who do we contact about this.
Additionally, we are now receiving telemarketing calls from Stonebridge Benefits , which after research, I have discovered is the company that services the SBS Fun Family Rewards program for JC Penney. Actually, I am finding that Stonebridge Benefits may be the new name for JC Penney's life insurance.
I am filing this report to alert others and to check their credit card statements.
Krazyfroglady
Lapeer, Michigan
U.S.A.
2 Updates & Rebuttals
Gembemployee
Plano,Texas,
U.S.A.
yes you did give authorization
#2UPDATE Employee
Fri, April 18, 2008
online orders are the most susceptible, asking you to enroll in a trial membership for this company. that box is prechecked!! shame on you for not reading what your signing LOL no really i understand the frustration. simple solution follows: call 1 800 542 0800 its jcpenney credit services, but it doesnt matter where the charges appear. ask for fun family rewards they transfer you you ask to discontinue service, say u never signed up, ask for credit. done
Melissa
Plano,Texas,
U.S.A.
Company Response
#3UPDATE Employee
Mon, November 26, 2007
At Fun Family Rewards nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number, or membership number to us at [email protected], by fax to 972-881-4072 or by mail at 2700 West Plano Parkway, Plano TX 75075.
