- Report: #635375
Complaint Review: JC Penney - Plano Texas
Reported By:
Kristy -
, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
JC Penney
6501 Legacy Drive Plano, 75024 Texas, United States of America
Phone:
972-431-1000
Web:
www.jcpenney.com
Categories:
Business Rating:
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JC Penney Furniture Delivery Debacle Plano, Texas
I ordered a sectional sofa from JCPenney.com on June 5 2010. The original delivery was scheduled for June 19 but it was cancelled same-day because the local delivery person could not find the feet for the sofa. JCPenney told me they'd have to cancel the order and re-order the sofa. Ten days later, they had charged my credit card again but never removed the original charge and I had to call them to get it removed.
The second delivery attempt was made in July. This time, two left-arm pieces were delivered instead of one left and one right. The customer service rep promised they would expedite delivery of the missing piece.
A week later I received not a sofa piece, but the slipcover.
I called JC Penney two or three more times because at this point I had three order #s and it was very confusing. Most of the time the rep on the phone assured me everything was being taken care of, the supervisor had me on a special list, things were being expedited.
This week I received......... wait for it.........
Another slipcover.
Oh, and they charged my credit card another $200 for the slipcover without my authorization.
I now have:
3 slipcovers
1/2 of a sectional
And JCPenney has had $1789 of my money for three months.
I can't wait to take them to small claims court!!!!!
The second delivery attempt was made in July. This time, two left-arm pieces were delivered instead of one left and one right. The customer service rep promised they would expedite delivery of the missing piece.
A week later I received not a sofa piece, but the slipcover.
I called JC Penney two or three more times because at this point I had three order #s and it was very confusing. Most of the time the rep on the phone assured me everything was being taken care of, the supervisor had me on a special list, things were being expedited.
This week I received......... wait for it.........
Another slipcover.
Oh, and they charged my credit card another $200 for the slipcover without my authorization.
I now have:
3 slipcovers
1/2 of a sectional
And JCPenney has had $1789 of my money for three months.
I can't wait to take them to small claims court!!!!!
